[Remote] IT Infrastructure Operations Engineer at Intercom

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Solar EnergyIndustries

Requirements

Bachelor's degree in Computer Science or related field, or equivalent work experience
Minimum of 7 years of experience in IT infrastructure operations
Strong experience in deploying and managing Windows and Linux servers
In-depth knowledge of network protocols and technologies such as TCP/IP, DNS, DHCP, VPN, and routing protocols
Experience with virtualization technologies such as VMware, Hyper-V, and Citrix
Experience in implementing and maintaining security systems, such as Palo Alto firewalls and intrusion prevention systems
Excellent troubleshooting skills
Strong communication skills and ability to work collaboratively in a team environment
Ability to work efficiently with Microsoft Azure technologies, networking and Microsoft EntraID

Responsibilities

Deploy, manage, and maintain the company's IT infrastructure, including servers, storage, network, and security systems
Configure and optimize servers, switches, routers, and other network hardware and software
Monitor system performance and availability to ensure the highest levels of uptime and system reliability
Develop and maintain procedures for system backups, disaster recovery, and system upgrades
Manage and support virtualization environments, including VMware, Hyper-V, and Citrix
Work closely with development and support teams to ensure that system changes are implemented correctly
Troubleshoot hardware and software issues and escalate problems as necessary
Participate in on-call rotation for after-hours support

Skills

Key technologies and capabilities for this role

AzureMicrosoft Entra IDWindows ServersLinux ServersVMwareHyper-VCitrixPalo Alto FirewallsTCP/IPDNSDHCPVPNRouting Protocols

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a fully remote position with work from home and flexible hours.

What are the key required skills for this role?

The role requires 7+ years in IT infrastructure operations, strong experience with Windows and Linux servers, in-depth knowledge of network protocols like TCP/IP, DNS, DHCP, VPN, experience with virtualization such as VMware, Hyper-V, Citrix, and skills in Microsoft Azure, networking, Microsoft EntraID, and security systems like Palo Alto firewalls.

What is the employment type for this position?

This is a contract position.

What benefits are offered?

Benefits include work from home with flexible hours.

What makes a strong candidate for this role?

A strong candidate has a Bachelor's degree in Computer Science or equivalent, 7+ years of IT infrastructure experience, expertise in servers, networking, virtualization, Azure, security systems, excellent troubleshooting skills, strong communication, and ability to collaborate in a team.

Intercom

Customer communication platform for businesses

About Intercom

Intercom provides a customer communication platform that enables businesses to connect with their customers through personalized messaging and automation. The platform includes tools for live chat, email marketing, and customer support, allowing companies to manage interactions in one place. Intercom operates on a subscription model, offering various pricing tiers based on the features and scale needed by clients, which range from small startups to large enterprises across different industries. What sets Intercom apart from its competitors is its integration of multiple communication tools and analytics features, which help businesses assess the effectiveness of their customer engagement strategies. The main goal of Intercom is to enhance customer experience by facilitating better communication between businesses and their customers.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$234.2MTotal Funding

SERIES_DCompany Stage

Consumer Software, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

We reward our people - All full-time Intercom employees are offered a rewards program that includes competitive base salary, bonus, equity, and benefits.

We love to learn - There are so many opportunities here to learn and build a career. We support employees' growth by offering a wide range of continuing education options, including core skills, management training, and guided learning.

We take employee wellbeing seriously - We offer comprehensive healthcare coverage, including medical, dental, and vision, as well as employee assistance programs and mental health resources. We also offer flexible time off, significant paid family leave, and more.

The world has changed. So has the way we work - The majority of our employees say they prefer a hybrid model of work—some in-office time, some WFH—so that's our current approach. No matter what, though, we're committed to listening to our team.

Risks

Emerging startups offer similar solutions at lower prices, threatening market share.

Major tech companies' AI advancements may outpace Intercom's offerings.

Stricter data privacy regulations could increase compliance costs for Intercom.

Differentiation

Intercom integrates live chat, email marketing, and support into a single platform.

The platform supports over 600 million monthly active end users globally.

Intercom's analytics tools help businesses measure communication strategy effectiveness.

Upsides

Demand for AI-driven support solutions enhances Intercom's offerings.

Omnichannel communication trends align with Intercom's integrated messaging solutions.

E-commerce expansion drives demand for robust customer support systems like Intercom.

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