IT Help Desk Associate at Radiant

El Segundo, California, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Nuclear Energy, Clean TechnologyIndustries

Requirements

1+ years in a help desk, IT associate, or similar industry position
Basic knowledge of and experience with troubleshooting Windows devices (consumer or enterprise)
Excellent and effective verbal and written communication
Great attention to detail in both issue resolution and proactive follow-up in process improvement

Responsibilities

Provide first-line technical assistance and support to in-person and remote end users, resolving issues with computers, software, hardware, networks, and peripherals
Manage the support request software system (Jira) to ensure timely and effective issue resolution
Maintain IT inventory, including workstations and accessories
Collaborate with other members of IT to complete user-facing projects
Provide smooth and effective onboarding and offboarding for all employees and contractors
Develop and maintain documentation and processes as the company scales

Skills

Key technologies and capabilities for this role

IT SupportTroubleshootingJiraHardwareSoftwareNetworksCustomer ServiceIT InventoryOnboardingOffboarding

Questions & Answers

Common questions about this position

What is included in the compensation package for this role?

Radiant's new hire compensation package includes base salary, substantial equity grants, and benefits.

Is this IT Help Desk Associate position remote or on-site?

This information is not specified in the job description.

What are the required skills for the IT Help Desk Associate role?

Required skills include 1+ years in a help desk or similar position, basic knowledge of troubleshooting Windows devices, excellent verbal and written communication, and great attention to detail.

What is the company culture like at Radiant?

This information is not specified in the job description.

What makes a strong candidate for this IT Help Desk Associate position?

A strong candidate has 2+ years of experience, skills in Office 365, Microsoft Entra ID, Intune, macOS and Linux troubleshooting, a desire to go the extra mile, and eagerness to learn new technologies.

Radiant

Develops compact nuclear microreactors for energy

About Radiant

Radiant Nuclear develops compact nuclear microreactors aimed at providing reliable and sustainable energy solutions, especially for remote locations and military applications. Their main product, the Kaleidos microreactor, utilizes a CO2 cycle for energy production, allowing for a smaller and more portable reactor that can be deployed in challenging environments. Radiant differentiates itself from competitors by leveraging expertise from veterans of SpaceX and other high-tech industries, focusing on advanced technology in the nuclear energy market. The company's goal is to transform the nuclear energy sector by commercializing its microreactor technology and securing government contracts, such as those with the Department of Defense, while also seeking partnerships with private sector companies to enhance growth.

El Segundo, CaliforniaHeadquarters

2019Year Founded

$151.5MTotal Funding

SERIES_CCompany Stage

Government & Public Sector, EnergyIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Stock Options

Unlimited Paid Time Off

One Medical

Risks

Public opposition to nuclear energy may hinder Radiant's market acceptance.

Regulatory delays from the Nuclear Regulatory Commission could impact Radiant's timelines.

Competition from cheaper solar and wind technologies may affect Radiant's market share.

Differentiation

Radiant's Kaleidos microreactor offers zero-emissions power for remote and critical applications.

The company leverages expertise from SpaceX veterans for advanced nuclear technology development.

Radiant's CO2 cycle technology enables compact, efficient, and portable nuclear power solutions.

Upsides

Radiant raised $100M in Series C funding to develop commercial microreactors.

The U.S. Department of Defense awarded Radiant $3.8M for turbomachinery development.

Growing demand for sustainable energy in data centers boosts Radiant's market potential.

Land your dream remote job 3x faster with AI

Try Jobo Free