IT Engineer at Verkada

San Mateo, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SecurityIndustries

Requirements

Prior IT/helpdesk/customer service experience
A 5-star customer service mindset
Excellent verbal and written communication skills
Strong teamwork and collaboration skills
Familiarity with macOS, Windows, Linux, iOS, and Android devices
Ability to administer Google Workspace (G-Suite)
Experience working with SSO platforms (Okta, OneLogin, etc.)
Capability to manage AV hardware and software, including Zoom and other video conferencing tools
Familiarity with technology stack including Jira, Okta, Slack, Salesforce, Zoom & Zoom Rooms, Kandji, Intune, VoIP telephony, among others
Flexible work schedule (mornings, nights, and unexpected calls/messages may be required)

Responsibilities

Provide high level end user support
Troubleshoot IT-related issues, including hardware, systems, networking, audio & video, asset management
Administer a wide variety of SaaS applications, including provisioning, modifying, and removing access
Partner with business units and collaborate on IT-related projects
Communicate effectively across all levels of the organization
Support a global workforce by partnering with overseas team members, employees, and consultants
Analyze existing IT processes, suggest improvements, and implement business processes where needed
Take on responsibilities beyond this job description as the company grows

Skills

Key technologies and capabilities for this role

HardwareNetworkingSystemsAudio VideoAsset ManagementSaaS AdministrationTroubleshootingEnd User Support

Questions & Answers

Common questions about this position

Is this IT Engineer role remote or office-based?

The role is based in the San Mateo office, providing technical support to employees there while collaborating with the HQ IT team.

What technical skills are required for the IT Engineer position?

Required skills include familiarity with macOS, Windows, Linux, iOS, and Android devices; ability to administer Google Workspace; experience with SSO platforms like Okta or OneLogin; and managing AV hardware/software including Zoom.

What is the team culture like for this IT role at Verkada?

The team is strong and dedicated to delivering excellent customer service, helping the company grow by fixing problems, improving processes, and supporting IT needs in a fast-paced environment.

What salary or compensation is offered for the IT Engineer role?

This information is not specified in the job description.

What makes a strong candidate for this IT Engineer position?

A strong candidate has prior IT/helpdesk/customer service experience, a 5-star customer service mindset, excellent communication and teamwork skills, and technical familiarity with various OS, SaaS tools, and a flexible schedule.

Verkada

Provides integrated security solutions for enterprises

About Verkada

Verkada offers security solutions for businesses, focusing on hybrid cloud video surveillance, access control systems, and environmental sensors. Their video surveillance combines on-site cameras with cloud storage for secure and accessible monitoring, while the access control system provides insights into facility access. Verkada's products are designed to be easy to manage and scalable, making them suitable for large enterprises and institutions. The company aims to deliver comprehensive security management through hardware sales and subscription-based software services.

San Mateo, CaliforniaHeadquarters

2016Year Founded

$431.8MTotal Funding

SERIES_DCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

Generous company paid medical, dental & vision insurance coverage

Unlimited paid time off & 11 companywide paid holidays

Wellness allowance

Commuter benefits

Healthy lunches and dinners provided daily

Paid parental leave policy & fertility benefits

Risks

Increased competition may pressure Verkada's market share and pricing strategies.

Rapid EMEA expansion could strain operational resources and lead to mismanagement.

Integration with multiple partners may introduce security vulnerabilities and challenges.

Differentiation

Verkada offers a unified platform integrating video, access, and environmental monitoring.

Their hybrid cloud model ensures secure, accessible video surveillance from anywhere.

Verkada's solutions are scalable, catering to enterprises of all sizes and sectors.

Upsides

Growing demand for cloud-based security in education boosts Verkada's market potential.

Integration with AI-driven analytics enhances security insights and customer value.

Rising interest from Fortune 500 companies strengthens Verkada's enterprise client base.

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