IT Director - Enterprise Architecture & Integration Delivery at Uniphore

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SaaSIndustries

Requirements

Innovative and accomplished leader capable of building and leading Enterprise Architecture and Integration Delivery functions in a fast-paced, SaaS-driven environment
Deep understanding of end-to-end technology landscape, including master data, transactional systems, and analytics
Expertise in modern SaaS and cloud integration technologies
Knowledge of emerging technologies, SaaS platforms, security, rationalization, and modernization initiatives
Compliance with standards such as SOX, GDPR, HIPAA, and IAM (Azure AD/Okta)
Ability to assess current tools, scalability, identify gaps, and lead evaluation/selection of integration and architecture solutions
Experience collaborating with business and technology stakeholders to define and maintain roadmaps
Capability to lead architecture and provide technical oversight for large transformational initiatives and multiple projects
Skills in developing and maintaining business architecture artifacts
Ability to manage relationships with software vendors and service providers

Responsibilities

Establish and lead the Enterprise Architecture practice, defining standards, governance frameworks, and review boards for enterprise-wide consistency and alignment
Design, build, and manage enterprise integration platforms connecting multiple enterprise and engineering applications to enable workflow automation and streamline business processes (e.g., Idea-to-Offering, Lead-to-Quote, Quote-to-Cash, Procure-to-Pay, Record-to-Report, Hire-to-Retire, Incident-to-Resolution)
Oversee integration budgets, including tooling, platform investments, and resource allocation, ensuring cost optimization and value delivery
Provide vision and strategy for scalability of systems, processes, and talent
Build and lead a high-performing team of solution architects and integration engineers, fostering innovation, collaboration, and continuous improvement
Drive integration solution design using modern SaaS and cloud technologies
Evaluate emerging technologies and SaaS platforms, driving security, rationalization, and modernization while ensuring compliance
Assess current tools and scalability, identify gaps, and lead evaluation/selection of solutions
Collaborate with stakeholders to define and maintain roadmaps aligned with priorities
Lead architecture and provide technical oversight for transformational initiatives and projects
Develop and maintain business architecture artifacts to improve agility and innovation
Define, publish, and communicate architecture and integration standards, frameworks, principles, and roadmaps
Manage relationships with software vendors and service providers
Establish metrics to measure data quality and solution effectiveness

Skills

Enterprise Architecture

Integration Platforms

SaaS

Governance Frameworks

Strategic Planning

Platform Design

IT Strategy

Business Systems

Scalable Architecture

Secure Integration

Uniphore

Automates customer interactions with AI solutions

About Uniphore

Uniphore specializes in conversational AI solutions that automate and improve customer interactions. Its main products include tools for conversational automation, analytics, and virtual assistants, which help businesses enhance their customer service operations, cut costs, and boost service quality. Uniphore's technology integrates with existing customer service systems to automate routine tasks and provide real-time insights into customer interactions, making it easier for service agents to respond quickly and personally. Unlike many competitors, Uniphore has a strong focus on the financial services sector, serving notable clients like BNP Paribas Wealth Management and PNB MetLife. The company's goal is to empower businesses to leverage AI for better customer engagement and operational efficiency, generating revenue through a subscription model that allows clients to scale their usage as needed.

Palo Alto, CaliforniaHeadquarters

2008Year Founded

$592.1MTotal Funding

SERIES_ECompany Stage

Data & Analytics, AI & Machine Learning, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Paid Holidays

Stock Options

Risks

Integration challenges from acquisitions may disrupt existing operations and client services.

Over-reliance on new technologies like X-Stream may lead to technical failures.

Expansion into emotional AI may face ethical and privacy concerns, impacting reputation.

Differentiation

Uniphore integrates emotional AI to enhance customer interactions with emotional cues.

The company offers a Zero Data AI Cloud for secure, efficient data processing.

Uniphore's X-Stream platform accelerates RAG app development with unified knowledge architecture.

Upsides

Acquisitions of ActionIQ and Infoworks expand Uniphore's AI-powered offerings significantly.

Generative AI in U-Analyze provides deeper insights from text, voice, and video interactions.

Recognition on Deloitte Technology Fast 500 highlights Uniphore's rapid growth and innovation.

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