IT Analyst Applications (L1/L2 Support Engineer) at Caterpillar Inc.

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

NoVisa

Technology, Manufacturing, Supply ChainIndustries

Requirements

Bachelor’s degree in information technology, Computer Science, or a related field
Minimum of 5 years of experience in IT support roles, with at least 3 years in a lead capacity
Strong understanding of ITIL frameworks and ITSM tools
Proven ability to manage and resolve technical issues in a timely and effective manner
Excellent communication and interpersonal skills
Ability to work independently and as part of a team in a fast-paced environment
Willing to work in varied shifts, including 01:00 Noon - 10:00 PM IST
Work a 5-day-a-week schedule in the office in Bangalore PSN Office, KA-India
Preferred: Experience in Manufacturing or Supply Chain domains
Preferred: Working knowledge of Java and related technologies
Preferred: Familiarity with incident management, problem management, and change management processes
Preferred: Ability to analyze and interpret technical data to support decision-making
Preferred: Strong organizational and time management skills
Preferred: Knowledge of major production application systems used for delivery of services

Responsibilities

Provide L1 and L2 support for IT systems and applications, ensuring timely resolution of incidents and service requests
Lead and coordinate support activities, ensuring adherence to ITIL processes and best practices
Monitor system performance and proactively identify potential issues to minimize downtime
Collaborate with cross-functional teams to resolve complex technical problems
Maintain accurate documentation of support activities, incident reports, and resolution steps
Ensure compliance with ITSM standards and contribute to continuous improvement initiatives
Train and mentor junior support staff, fostering a culture of knowledge sharing and collaboration
Participate in root cause analysis and implement corrective actions to prevent recurrence of issues
Support change management processes and ensure smooth deployment of updates and enhancements
Communicate effectively with stakeholders to provide updates on issue resolution and system status

Skills

ITIL

ITSM

L1 Support

L2 Support

Incident Management

Service Requests

Java

Caterpillar Inc.

Manufactures heavy machinery for various industries

About Caterpillar Inc.

Caterpillar Inc. designs and manufactures heavy machinery and equipment for industries such as construction, mining, energy, and rail. Their products include a wide range of machinery and engines that help clients complete large-scale projects. Caterpillar's equipment works by providing powerful tools that can perform tasks like digging, lifting, and transporting materials. What sets Caterpillar apart from its competitors is its strong aftermarket support, which includes maintenance and repair services, ensuring that their machinery remains efficient and reliable over time. The company's goal is to deliver high-quality products while also focusing on sustainability and community development through initiatives that improve education and reduce poverty.

Irving, TexasHeadquarters

1925Year Founded

$143.5KTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Social Impact, AI & Machine LearningIndustries

10,001+Employees

Benefits

Annual incentive bonus plan

Medical, dental, and vision coverage

Paid time off plan (Vacation, Holiday, Volunteer, Etc.)

401k savings plan

Health savings account (HSA)

Flexible spending accounts (FSAs)

Disability benefits

Life Insurance

Parental leave

Healthy Lifestyle Programs

Employee Assistance Programs

Voluntary Benefits and Employee Discounts

Tuition Reimbursement

Career Development

Risks

Closure of Aurora office may impact regional economy and Caterpillar's reputation.

Partnership with Anti Social Social Club could dilute Caterpillar's industrial brand focus.

Advanced technology in Cat D8 dozer may face resistance from traditional customers.

Differentiation

Caterpillar's century-long history underscores its reliability and industry leadership.

The company integrates AI and IoT to enhance machinery performance and customer satisfaction.

Caterpillar's strong aftermarket services ensure product longevity and operational efficiency.

Upsides

Growing demand for autonomous equipment boosts Caterpillar's innovation in heavy machinery.

Expansion of 5G networks enhances Caterpillar's remote operation capabilities, improving safety.

Caterpillar's commitment to sustainability aligns with the global shift towards eco-friendly practices.

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