IT & Office Systems Administrator (Part-Time) at Passes

Los Angeles, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Part TimeJob Type

UnknownVisa

Technology, Creator EconomyIndustries

Requirements

2+ years of IT support / sysadmin experience, ideally in a startup or creative/tech-heavy fast-moving environment
Basics of network diagnostics (DNS, DHCP, Wi-Fi tuning) and conference-room AV/live-stream setups (internal or public-facing)
Strong troubleshooting skills and comfort supporting Mac-based environments
Working knowledge of Okta or another SSO/IAM platform and business VPN administration
Familiarity with Google Workspace, Slack, Notion, Zoom, at least one CRM (Monday or HubSpot are a plus) and other common SaaS tools
Bonus: experience with MDM tools (like Kandji, Jamf) rollouts, SOC 2 or IT compliance standards, or AV setup
High attention to detail and a proactive, problem-solving mindset
Clear communicator who enjoys collaborating with people across teams

Responsibilities

Be the go-to for all in-office IT support — handling tickets, walk-ups, and urgent troubleshooting for onsite and remote employees across hardware, software, and systems
Onboarding & offboarding – Provision and maintain devices, monitors, accessories, and user accounts (Google Workspace, Slack, Notion, CRM, Atlassian Products, etc.) for all new hires and contractors
Own network infrastructure at HQ & VPN — including Wi-Fi, routers, and internet service; manage VPN users and troubleshoot connectivity for team and guest use, including offsite users
Event tech – Partner with our Workplace and Events team to power tech for company events, including AV, sound, lighting, and live streams
Prepare the office for scaling — recommending and implementing systems, tools, and layouts that support a growing team and future event programming
IT asset & license management – Track laptops, peripherals, and SaaS seats; coordinate repairs, warranties, and vendor orders
Process improvement – Spot bottlenecks and automate repeatable tasks to keep our IT engine lean and scalable
Maintain best practices for data protection, password management, and device security across the org
Security hygiene – Enforce device-security best practices (patching, passwords, basic MDM), document procedures, and champion SOC 2-friendly processes
Troubleshoot and support printers, office displays, conference room tech, and other connected devices
Coordinate with outside vendors (e.g. internet providers, IT consultants, AV rentals) when needed

Skills

Google Workspace

Slack

Notion

Atlassian

Wi-Fi

VPN

Network Infrastructure

Event Tech

IT Support

Onboarding

Troubleshooting

Hardware Provisioning

Passes

Digital ticket storage and management platform

About Passes

Passes.com provides a platform for users to store and manage their digital tickets securely. Users can keep all their tickets in one location, making it easy to access and organize them. The website includes features like ticket sharing, ticket transfer, and ticket tracking, which enhance the user experience. What sets Passes.com apart from its competitors is its comprehensive suite of features that simplify ticket management and its focus on security, ensuring users' data remains protected. The goal of Passes.com is to offer a convenient service that helps users efficiently manage their tickets while generating revenue through service fees and additional features.

Miami, FloridaHeadquarters

2022Year Founded

$63.2MTotal Funding

SERIES_ACompany Stage

Consumer Software, CybersecurityIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Unlimited Paid Time Off

Professional Development Budget

Flexible Work Hours

Company Equity

Risks

Legal challenges in NIL rights could impact university partnerships' sustainability.

Expansion into new Los Angeles space may strain financial resources if growth lags.

Competition from platforms like OnlyFans and Patreon threatens Passes' market position.

Differentiation

Passes offers a unique suite of features for managing digital tickets securely.

The platform empowers creators with tools for subscription, paid DMs, and exclusive content.

Passes' partnerships with universities enhance athlete-fan engagement through NIL monetization.

Upsides

Passes' $40M Series A funding supports expansion and platform development.

Partnerships with universities like Michigan and Texas enhance brand visibility and user engagement.

The acquisition of Fanhouse strengthens Passes' position in the creator economy.

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