Airwallex

Issuing Risk Ops, Senior Analyst

Shanghai, Shanghai, China

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

The ideal candidate requires a Bachelor's degree or diploma, along with experience in risk management, preferably within the financial services or fintech industry. Proficiency in both spoken and written English and Chinese is essential, alongside familiarity with Microsoft Office Suite and Jira or similar project management tools. Excellent communication and problem-solving skills, coupled with the ability to work independently and collaboratively, are also necessary.

Responsibilities

The Issuing Risk Operations Senior Analyst will manage dispute tickets, verify transaction authenticity with clients, and conduct risk assessments for client requests. They will communicate directly with clients to handle disputes, adhering to network policies and internal SOPs, and collaborate with cross-functional teams to address and mitigate identified risks. Additionally, the role involves working with team members to ensure SOPs are current and reflect best practices.

Skills

dispute resolution

risk assessment

customer communication

SOPs

network policies

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Key Metrics

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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