Investment Client Services Specialist - Top Advisor at Northwestern Mutual

Franklin, Wisconsin, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Wealth ManagementIndustries

Requirements

Bachelor's degree in Business or related field or equivalent industry experience
Broad professional knowledge of the investment industry gained through a minimum of three years in an investment service or operations capacity
Demonstrated leadership and interpersonal skills
Experience with building and cultivating relationships with advisors and field teams
Demonstrated analytical skills and confidence to make judgments and decisions involving ambiguity
Strong interpersonal and written communication skills
Demonstrated ability to positively influence and work cooperatively with employees at all levels
Demonstrated ability to proactively react to change
Self-motivated and self-directed with the ability to manage multiple assignments with minimal guidance or direction
Strong technical knowledge of the operational aspects related to brokerage and advisory services/products
Classified as an Access Person, requiring reporting of personal securities transactions
Classified as an Associated Person under NMIS guidelines, requiring fingerprinting and completion of required forms
FINRA non-registered fingerprinted person
WMC access person

Responsibilities

Resolves a variety of investment operations inquiries and escalations from home office leaders, field staff or other team members using industry knowledge and analytical skills
Researches and responds to client issues including placing trades, assisting with system access and navigation, account maintenance and inquiries, discussing market trends, responding to research requests, and providing investment education
Provides ongoing home office supervision/oversight of investment advisory accounts to ensure supervisory integrity, compliance, and core fiduciary responsibilities
Promotes client retention and identifies opportunities to build relationships through timely and accurate operational processing and service quality
Establishes and maintains strong relationships with customers and team members while providing quality service and support
Works with other specialists, consultants, and managers to handle day-to-day monitoring of the area, including managing service levels for the call center and daily processing work, and developing ability to direct and coordinate team service activities
Assists team members with complex case work or items beyond their knowledge base
Prioritizes and organizes responsibilities and uses appropriate resources within and outside of immediate work area; collaborates with internal customers and cross-functional teams to resolve problems
May review work of office staff team members to ensure quality and accuracy and contribute input into performance evaluation process
Participates in and may lead process improvement, product introduction, or system enhancement across the division; participates in system testing and maintenance requiring operational expertise
Keeps informed of industry developments, anticipates information needed by others, and communicates change

Skills

Investment Operations

Trading Services

Asset Management

Client Relationship Management

Escalation Management

FINRA Compliance

Market Analysis

Investment Advisory

Account Maintenance

Regulatory Reporting

Northwestern Mutual

Provides financial security services, and wealth management

About Northwestern Mutual

Northwestern Mutual offers personalized financial planning, life insurance, and investment services, leveraging leading-edge technology to manage over $125 billion in client assets for more than 4.5 million clients.

Milwaukee, WisconsinHeadquarters

1856Year Founded

N/ACompany Stage

Consulting, Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Growing your Career

Compensation & Time Off

Insurance plans

Health Savings Account

Wellness programs & resources

401(k) plan and cash balance contributions

Risks

Fintech platforms like Carefull challenge traditional financial advisory services.

Internal competition may arise from Wellthi's focus on the Black community.

Customer dissatisfaction may grow due to increased retirement age expectations.

Differentiation

Northwestern Mutual maintains the highest financial strength ratings in the industry.

The company launched 'The Great Realization' campaign to refocus customer priorities.

Northwestern Mutual offers a unique Long-Term Advantage product with life insurance benefits.

Upsides

The aging population increases demand for retirement planning and long-term care solutions.

Partnerships with tech firms enhance Northwestern Mutual's data analytics capabilities.

Digital transformation in insurance leads to more personalized customer experiences.

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