Investigation & Client Quality Specialist at Thermo Fisher Scientific

Ferentino, Latium, Italy

Thermo Fisher Scientific Logo
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Scientific Research, HealthcareIndustries

Requirements

  • High school diploma or equivalent experience
  • Minimum of 2 years in a quality assurance role
  • Previous experience in client service or support
  • Proven ability to manage complex investigations
  • Strong analytical and problem-solving skills
  • Excellent attention to detail
  • Capability to work autonomously and collaboratively
  • Outstanding communication and collaboration skills
  • Ability to thrive in a fast-paced environment
  • Proficiency in operating within an office setting alongside standard office tools (some travel may be required)

Responsibilities

  • Perform detailed investigations to resolve client issues
  • Collaborate with cross-functional teams to ensure world-class quality
  • Successfully implement improvements based on client feedback
  • Determine and implement solutions that guarantee seamless client contentment and quality service, adhering to high standards

Skills

Key technologies and capabilities for this role

Quality AssuranceClient ServiceInvestigationsCommunicationCollaborationProblem Solving

Questions & Answers

Common questions about this position

What benefits are offered for this position?

The company offers competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits, along with outstanding career and development prospects.

Is this role remote or office-based?

This is an office-based position in Ferentino, Province of Frosinone, Italy, with environmental conditions specified as office and proficiency required in operating within an office setting. Some travel may be required.

What skills and experience are required for this role?

Candidates need a high school diploma or equivalent, minimum 2 years in quality assurance, previous client service experience, proven ability to manage complex investigations, strong analytical and problem-solving skills, excellent attention to detail, and capability to work autonomously and collaboratively.

What is the company culture like at Thermo Fisher Scientific?

The culture is dedicated to impactful work, innovative thinking, working the right way with the customer top of mind, and values integrity, intensity, involvement, and innovation in a fast-growing global organization.

What makes a strong candidate for this Investigation & Client Quality Specialist role?

A strong candidate has an ambitious approach, proven track record of excellence, outstanding communication and collaboration skills, and the ability to thrive in a fast-paced environment, along with the required experience in quality assurance and client service.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters
1956Year Founded
$17MTotal Funding
IPOCompany Stage
Biotechnology, HealthcareIndustries
10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.
Sale of anatomical pathology business could create a temporary product gap.
Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.
Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.
They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.
Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.
Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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