Internal Communications Senior Manager at Vonage

Holmdel, New Jersey, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Communications, TelecommunicationsIndustries

Requirements

Bachelor’s degree in English, Journalism, or related field
10+ years of experience in internal communications
Exceptional writing skills

Responsibilities

Develop, manage, and drive Vonage's global internal communications strategy in collaboration with the Head of Corporate Communications
Ensure employee engagement and alignment with Vonage’s business goals through effective communications programs
Design and execute a cohesive internal communications strategy that links employees to Vonage’s mission, reinforces culture, and keeps a distributed, global workforce connected and engaged
Determine the appropriate medium for intended audiences and messages, and build/maintain a communications calendar integrated with the larger marketing calendar
Work with Marketing Science function to define KPIs and measurement of success
Manage the appropriate mix of internal communications programs, channels, and vehicles to drive awareness and understanding of Vonage's lines of business
Reinforce Vonage’s culture through compelling storytelling that highlights employee impact, customer success, and company milestones
Write, edit, and finalize all aspects of employee communications, including content for corporate intranet, all-employee emails, C-level presentations, internal video scripts, executive talking points, and other materials
Review employee/audience feedback to determine effectiveness of communications, recommend and drive changes to improve delivery and understanding
Lead programming for corporate All Hands meetings and major announcements for the Leadership Team
Counsel and enable leaders and peers across key functions to use internal communications channels effectively for employee engagement
Work with peers to identify and prioritize communication opportunities and deliver consistent, relevant messages
Plan and ensure appropriate company/management participation in internal events
Engage with business, product, and functional leaders to understand new initiatives, products, business direction, and associated communications requirements; develop and execute internal communication plans for cross-functional programs
Serve as a trusted partner for change initiatives, ensuring clear, transparent, and effective communication across the organization
Manage and enhance editorial process for the Corporate intranet and internal blog, including developing/managing editorial calendar and content, identifying/writing stories, building network of communicators, analyzing data/metrics, and ensuring message consistency

Skills

Internal Communications

Strategy Development

Employee Engagement

Storytelling

Content Writing

Editing

Communications Planning

KPIs

Intranet Management

Video Communications

Global Communications

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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