Intermediate ITIL Functional Manager at DXC Technology

Brisbane, Queensland, Australia

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

2+ years of IT Industry experience with at least 1 year of relevant industry experience
Experience working in an IT service management environment
Good understanding of ITSM Process for ITIL functions
Good Service Management knowledge
Experience with ITSM tools

Responsibilities

Govern and manage customer, DXC, and interested parties to ensure compliance with ITIL process
Monitor service performance to ensure SLAs and OLAs are met, and review service records to validate accuracy and SLA adherence
Apply ITIL framework principles to support consistent and effective service management
Follow customer contractual requirements under the guidance of the account’s Service Management Lead
Participate in Continuous Service Improvement Programs (CSIP), supporting process improvements and the establishment of standards and performance metrics
Identify and implement opportunities for process optimization and automation
Analyse process metrics and collected data to recommend improvements, enhance productivity, and increase client satisfaction
Support and measure progress in process improvement efforts and validate best practices
Maintain ITIL process documentation
Collaborate with service owners, technical teams, business units, and the SMO team to ensure high-quality service delivery
Maintain close communication channels with the SMO team to support service quality
Produce reports on service performance, trends, and compliance
Conduct trend analysis on ITIL processes using data from all suppliers to identify patterns and improvement areas
Provide proactive analysis and raise service exposures where necessary
Ensure ITIL processes are followed and aligned with organizational and customer policies
Support audits and compliance activities related to IT service management

Skills

Key technologies and capabilities for this role

ITILIT Service ManagementService OperationsProcess ManagementITIL ProcessesService DeliveryContinual Service ImprovementSLAs

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this Intermediate ITIL Functional Manager role?

This information is not specified in the job description.

What key skills and experience are required for this role?

The role requires sound knowledge of ITIL frameworks, experience in IT service management practices, capability in supervising ITIL processes, and skills in stakeholder collaboration across vendors, service providers, and client teams.

What is the company culture like at DXC Technology?

DXC Technology emphasizes teamwork, supporting each other globally and locally to deliver excellence, with people at the heart of the business operating in over 70 countries.

What makes a candidate stand out for this ITIL Functional Manager position?

Candidates with experience supervising ITIL processes, navigating organizations to resolve issues, analyzing metrics for improvements, and collaborating with diverse stakeholders like service providers and clients will stand out.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free