Integration Solutions Manager at Firework

Europe

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Retail, Digital CommerceIndustries

Requirements

Bachelor's degree, preferably in Computer Science or other technical field
5+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
Fluent in English and French, German is a plus
Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven
Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
Start-up, team-oriented mentality
Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required
Mobile experience (Android, iOS) and cross platform (Flutter, React) is a plus
Knowledge of WordPress, Shopify is a plus
Candidates based in Eastern Europe (remote role)

Responsibilities

Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
Triage and resolve bugs and other technical issues throughout the customer journey
Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents

Skills

Integration Solutions

Pre-Sales Support

Post-Sales Support

Technical Expertise

Customer Onboarding

Scalable Integrations

API Development

E-commerce Platforms

Sales Engineering

Customer Success

Firework

Video commerce platform for brands and retailers

About Firework

Firework provides solutions in the video commerce sector, allowing brands and retailers to integrate livestream and shoppable video content into their online stores. Their platform enhances customer engagement and transforms how consumers interact with products. Firework stands out by offering customized plans and community engagement tools, using patented technology to convert clicks into customers. The company's goal is to redefine online shopping experiences through interactive video solutions.

San Mateo, CaliforniaHeadquarters

2017Year Founded

$262.8MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer Goods, EntertainmentIndustries

201-500Employees

Risks

Competition from TalkShopLive and NBCUniversal could impact Firework's market share.

Zara's U.S. live shopping expansion may draw consumers away from Firework.

U.S. consumer preference for traditional shopping may limit Firework's platform adoption.

Differentiation

Firework integrates AI with video commerce through its AVA virtual shopping assistant.

The company partners with major brands like Victoria's Secret for interactive video solutions.

Firework offers customized video commerce plans tailored to diverse client needs.

Upsides

Firework's AI-powered AVA positions it as a leader in video commerce innovation.

Partnerships with major brands enhance Firework's market presence and credibility.

Global expansion of livestream shopping presents growth opportunities for Firework.

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