Customer Care Supervisor, PSA Vault
CollectorsSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Mental Health, Addiction ServicesIndustries
Requirements
- Familiarity with federal, state, county regulations, internal policies, and procedures
- Knowledge of electronic health record (EHR) documentation and ancillary records compliance
- Adherence to mandatory abuse reporting laws and HIPAA requirements
- Ability to maintain supervision notes and various compliance reports
- Knowledge of Health Center safety policies and procedures
- Completion of required employee training
Responsibilities
- Participate in all scheduled staff meetings, supervision sessions, and other departmental and agency meetings
- Oversee the treatment and clinical needs of clients and provide input into treatment process when team members need additional input
- Oversee panel goals in collaboration with TBC leadership and assigned TBC team
- Assist staff members by helping to resolve difficult client and program situations thereby managing client risk and care
- Serve as Leader of the Day (LOD) as scheduled, handling client calls and crises
- Respect and honor client rights and responsibilities and demonstrate professional boundaries and ethics
- Assist in crisis situations as appropriate, following emergency protocols/procedures and coordinating with the treatment team with interventions which support a trauma-informed environment for clients and staff
- Organize daily activities and ensure team follows approved clinical guidelines and operational workflows
- Demonstrate responsibility for safety of consumers, staff and property
- Maintain knowledge of, review and ensure compliance with all applicable federal, state, county regulations, and internal policies and procedures
- Assure that staff members document and maintain electronic health record (EHR) and ancillary records in a manner that assures compliance; monitor daily reports to ensure timely operational and clinical documentation
- Adhere to mandatory abuse reporting laws and HIPAA requirements
- Maintain supervision notes and various compliance reports
- Collaborate with Quality Management/Population Health to ensure compliance
- Monitor key performance indicators (KPIs) and metrics as decided by the TBC Leadership, Population Health, and Executive Leadership
- Provide supervision and manage employee performance, including support plans and disciplinary actions, for the Administrative Specialist and Care Coordinator as indicated
- Conduct and document individual supervisory sessions and group supervisory sessions
- Perform other duties as assigned
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work schedule for this position?
The schedule is typically Monday through Friday, 8:30 a.m. to 5:00 p.m.
Where is this position located?
This position is co-located between the Talbert Health Center in Clackamas and Plaza Health Center in SE Portland, OR.
What are the main responsibilities of the ITBC Manager?
The role involves providing operational and clinical oversight for three ITBC teams, supervising an administrative specialist and care coordinator, ensuring compliance with standards, and collaborating with leadership to improve outcomes.
What is Cascadia Health's mission?
Cascadia Health delivers whole health care – integrated mental health and addiction services, primary care, and housing – to promote hope and support the well-being of the communities we serve.
Is this a remote position?
No, this is not a remote position; it requires being co-located at specific health centers in Clackamas and SE Portland, OR.
Circadia Health
Health monitoring solutions for nursing facilities
About Circadia Health
Circadia Health offers health monitoring solutions for nursing facilities, using technology to detect vital biosignals like respiration from up to 8 feet away. This early warning system alerts healthcare providers in advance, allowing for timely interventions that can reduce hospitalizations. The company provides automated daily reports and integrates with Electronic Medical Records (EMR) to enhance patient care. Circadia Health's subscription-based model ensures continuous monitoring and reporting, helping clients improve health outcomes and operational efficiency.
London, United KingdomHeadquarters
2016Year Founded
$97.5MTotal Funding
CONVERTIBLECompany Stage
Biotechnology, HealthcareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Mental Health Support
Wellness Program
401(k) Retirement Plan
Paid Vacation
Hybrid Work Options
Conference Attendance Budget
Professional Development Budget
Gym Membership
Risks
Emerging startups with similar solutions may increase competition.
Privacy concerns and regulatory scrutiny could impact operations.
Integration challenges with diverse EMR systems may cause inefficiencies.
Differentiation
Circadia offers FDA-approved contactless monitoring, unique in the healthcare market.
Their system predicts medical events days in advance, enhancing patient care.
Integration with EMR provides detailed trend analysis, improving healthcare quality.
Upsides
Growing demand for remote monitoring boosts Circadia's market potential.
AI integration enhances predictive analytics, offering timely health alerts.
Aging U.S. population increases need for advanced elder care solutions.
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