Intake Specialist at Baxter International

St Paul, Minnesota, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

3+ years relevant experience, preferably in health insurance and/or durable medical equipment
High level of reasoning ability to successfully resolve a variety of patient and business issues
Strong critical thinking, problem-solving skills, and diligent
Outstanding written, verbal, and interpersonal communication and presentation skills
Proficient in Microsoft Office Software
High school diploma, GED, or equivalent experience
Third Party payer experience and experience in TIMS

Responsibilities

Perform verification of benefits to resolve coverage and payer requirements
Load all benefit information accurately to allow for clean claims and streamlined revenue
Interview patient/caregiver to capture, confirm, and input medical, insurance and demographic information
Assess Face-to-face documentation to resolve if payor requirements are met
Assess or evaluate the risk of shipping the device based on information received in the patient interview, place of service, insurance validation and Government and Commercial Insurance requirements
Discuss patient financial liability, set up payment plans, and assistance when needed and follow up on applications
Educate the patient/caregiver on the benefits of therapy and to promote therapy adherence
Accurately detail events and communications on time
Initiate the process for acquiring any vital forms such as the TCR (Terms, Condition & Responsibility), ABN (Authorization of Benefits Notification) and other forms required during the training process, and Waivers
Provide timely follow-up with patient/caregiver when needed
Facilitate return of device when patient no longer demonstrates benefit from therapy
Perform with the highest level of integrity, while aligning with the Global Code of Conduct, applicable work instructions, and applicable laws and regulations to improve outcomes for our patients and their caregivers
Work with Sales Enablement and Account Executives to ensure healthcare team and patient needs are met and coordinate contact and in-hospital training as needed

Skills

Key technologies and capabilities for this role

Insurance VerificationBenefit VerificationPayer PortalsCustomer ServiceInsurance CallsPayment PlansMedical NecessityReimbursementClean Claims

Questions & Answers

Common questions about this position

What is the employment type for the Intake Specialist role?

The position is full-time.

Is this Intake Specialist position remote or office-based?

This information is not specified in the job description.

What key skills are needed for the Intake Specialist role?

Key skills include verifying insurance benefits using online payer portals, interviewing patients/caregivers to capture medical, insurance, and demographic information, assessing documentation for payer requirements, and providing customer service while educating on therapy benefits.

What is the company culture like at Baxter?

Baxter's culture is driven by courage, trust, and collaboration, with colleagues united by the mission to Save and Sustain Lives, empowering individuals to take ownership and deliver exceptional results.

What makes a strong candidate for the Intake Specialist position?

Strong candidates excel in patient interaction, insurance verification, accurate data entry, assessing documentation for compliance, and delivering outstanding customer service while promoting therapy adherence.

Baxter International

Provides essential medical products and services

About Baxter International

Baxter International provides a wide range of medical products and services essential for healthcare. The company operates in several areas, including critical care, hospital care, nutritional care, renal care, and surgical care. Its products are used in various settings, from emergency rooms to home healthcare, helping to meet the needs of patients and healthcare professionals. Baxter develops, manufactures, and distributes medical devices, pharmaceuticals, and biotechnology products, generating revenue through sales to healthcare providers and institutions. A key aspect that sets Baxter apart from competitors is its recent acquisition of Hillrom, which enhances its ability to offer comprehensive healthcare solutions. The company's goal is to improve care outcomes and increase access to healthcare through continuous innovation and a focus on patient needs.

Deerfield, IllinoisHeadquarters

1931Year Founded

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Parental Leave

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Commuter Benefits

Mental Health Support

Risks

Needle-free injection technology could disrupt Baxter's traditional injection-based therapies.

Shift to home healthcare may require Baxter to adapt its product offerings.

Growing digital health importance necessitates further investment from Baxter to stay competitive.

Differentiation

Baxter's acquisition of Hillrom enhances its comprehensive healthcare solutions portfolio.

Strong focus on patient-centric innovation sets Baxter apart in the healthcare industry.

Baxter's partnerships, like with Ayogo, leverage digital health for improved patient outcomes.

Upsides

Baxter's investment in Medically Home aligns with the growing home healthcare market.

Rising demand for personalized medicine offers Baxter opportunities for targeted therapies.

Expansion in telehealth supports Baxter's integrated healthcare solutions strategy.

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