Insights Manager at ASAPP

Mountain View, California, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Technology, Customer ExperienceIndustries

Requirements

Bachelor's degree in Computer Science, Statistics, Business, Data Science, Mathematics, or related field; or equivalent work experience
4-6 years of experience in data analytics, strategy, consulting or a similar role
Demonstrated experience connecting data analysis to business drivers and customer-facing experience presenting these recommendations
Advanced SQL skills, including the ability to write new queries and interpret existing queries
Proficiency in creating impactful presentation materials in PowerPoint or Google Slides to communicate insights clearly to executive and cross-functional audiences
Previous experience defining measurement strategies for complex businesses
Strong written and verbal communication skills
Skilled at turning complex datasets into actionable insights and compelling narratives
Experience driving meaningful business impact through analysis
Constantly curious and always looking for new ways to analyze data
Ability to collaborate closely with cross-functional teams to help shape strategy
Ability to transform ambiguous directives into impactful outcomes

Responsibilities

Partner with large enterprises to shape their Generative AI through data-driven insights from their customer interaction data
Serve as a strategic partner to business stakeholders (Customer Success, Product and Sales) to influence account strategy and product roadmaps
Analyze how users engage with Generative AI, diagnosing pain points, surfacing opportunities to improve performance and quantifying value delivered
Synthesize findings into compelling narratives and presentations for both technical and non-technical audiences
Identify new, creative ways to analyze data at scale
Define measurement frameworks for new deployments

Skills

Generative AI

Data Analysis

Customer Insights

Advanced Analytics

Strategic Recommendations

Performance Measurement

Customer Behavior

AI Products

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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