Insights Client Success Manager (FTC) at dunnhumby

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Customer Data ScienceIndustries

Requirements

Experience in the Grocery retail industry, preferably with experience supporting customers with insight and strategy development
Experience in management, with a proven ability to lead, coach, and develop a high performing team
Deep understanding of customer and retailer needs and a commitment to delivering and owning outcomes for an exceptional customer experience
Motivated by turning vision to reality, being resilient and overcoming obstacles and ability to inspire a team to achieve common goals
Excellent verbal and written communication skills, with the ability to present to executives and stakeholders
Strong analytical and problem-solving skills with a data-driven approach to decision-making

Responsibilities

Lead, develop and hold to account a team of Customer Success Leads to drive customer satisfaction, retention, and expansion
Develop and execute strategies to improve customer retention and increase upsell and cross-sell opportunities
Ensure that new customers have a seamless onboarding experience and proactively drive adoption of products and services
Build strong partnerships with customers, act as a trusted advisor, and advocate for their needs within dunnhumby
Track and analyse both internal key performance indicators (KPIs) such as Net Promoter Score (NPS) and external KPIs such as value creation and success outcomes for our customers
Continuously support refinement of customer success processes within dunnhumby to improve efficiency and scalability
Work closely with internal teams such as sales and enablement to ensure a seamless customer experience and provide feedback for product improvements
Work closely with retailer commercial teams to create seamless customer experience delivering both brand and Retailer category growth

Skills

Customer Success

Team Leadership

Customer Retention

Upsell

Cross-sell

Onboarding

Customer Engagement

Customer Advocacy

KPI Analysis

Net Promoter Score

NPS

dunnhumby

Customer data analytics for retail optimization

About dunnhumby

dunnhumby specializes in Customer Data Science, focusing on enhancing customer experiences for retailers and brands through data analysis. The company uses advanced analytics to interpret customer behavior, preferences, and trends, which allows clients to implement targeted marketing campaigns. Instead of storing personal data, dunnhumby analyzes data using unique identifiers from browsers and devices to maintain privacy. Its services include media solutions, customer insights, and personalized marketing strategies, which help clients improve customer engagement and sales. Additionally, dunnhumby Ventures invests in early-stage retail technology startups, ensuring the company remains at the forefront of retail innovation. The main goal of dunnhumby is to empower businesses to create better customer experiences through data-driven insights.

London, United KingdomHeadquarters

1989Year Founded

BUYOUT_LBOCompany Stage

Data & Analytics, Consulting, Venture Capital, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Unlimited Paid Time Off

Remote Work Options

Risks

Departure of key media team member may disrupt dunnhumby's media strategy.

Challenges in integrating startups with enterprises could misalign innovation goals.

Data privacy concerns may arise from partnerships, affecting client trust.

Differentiation

dunnhumby leverages AI to optimize product selection and inventory management.

The company offers a unique Competitive Threat Evaluator for strategic market insights.

dunnhumby partners with startups through its Retail Innovation Network to drive retail tech.

Upsides

Real-time data analytics partnerships enhance dunnhumby's market adaptability.

AI-powered tools position dunnhumby as a leader in competitive retail analysis.

The Retail Innovation Network fosters collaboration, boosting innovation in retail technology.

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