[Remote] Insights Analyst at Monta

Melbourne, Victoria, Australia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthtechIndustries

Requirements

Experience as a customer insights analyst with exposure to VOC programs
Knowledge of survey design and analysis (NPS, CSAT, CES frameworks a plus)
Experience with tools like Typeform, SurveyMonkey, CultureAmp, or Survicate
Comfortable working with data tools (Excel, Looker, Tableau); exposure to Braze or CRM systems is a bonus
Experience with SQL and a willingness to learn BigQuery or Python
Sharp eye for detail, strong communication skills, and a curious, problem-solving mindset
Passion for customer experience, human behaviour, and making things better
Familiarity with survey delivery and targeting across multiple channels (email, SMS, in-app)
Ability to automate survey delivery and targeting
Experience with A/B testing and continuously improving survey performance and engagement
Ability to analyze data to uncover trends, friction points, and opportunities for innovation
Proficiency in creating compelling dashboards and reports
Experience with data governance and ensuring alignment with privacy, ethics, and business goals
Strong attention to detail and ability to work with complex data sets

Responsibilities

Support the design and optimisation of surveys across the customer journey
Monitor experience metrics (NPS & CSAT) and help understand customer sentiment over time
Collaborate with CRM, Product, Marketing, Clinics and more to embed feedback loops that drive change
Support survey governance and ensure our work aligns with privacy, ethics, and business goals
Automate survey delivery and targeting across multiple channels (email, SMS, in-app)
A/B test and continuously improve survey performance and engagement
Analyse data to uncover trends, friction points, and opportunities for innovation
Craft compelling dashboards and reports that bring the voice of the customer to life
Champion customer advocacy and help embed a customer-first mindset across the organisation
Work with cross-functional teams to drive meaningful impact in a leading tech company at the intersection of healthcare

Skills

Voice of Customer (VOC)

Data Analysis

Survey Platforms

Data-driven storytelling

Customer Experience

Feedback Programs

Monta

Manages electric vehicle charging stations

About Monta

Monta operates in the electric vehicle (EV) charging sector, providing a solution for managing EV charging stations. The company offers a Charge Point Management System (CPMS) that simplifies the installation, management, and operation of charging points for various clients, including workplaces, commercial businesses, and municipalities. This system allows clients to control access to their charging stations, manage energy usage, collect charging data, and provide multiple payment options. Monta's software-only approach gives it flexibility to meet diverse client needs without requiring different systems. This focus on business-to-business sales and its success in winning tenders distinguishes Monta from its competitors. The company's goal is to support the growth of the EV market by offering comprehensive and efficient management solutions for charging stations.

Copenhagen, DenmarkHeadquarters

2020Year Founded

$139.1MTotal Funding

SERIES_BCompany Stage

Automotive & Transportation, EnergyIndustries

201-500Employees

Risks

Increased competition in the U.S. market could hinder Monta's expansion efforts.

Potential regulatory changes in the U.S. may impact Monta's operations.

Reliance on partnerships poses risks if they do not yield expected results.

Differentiation

Monta offers a comprehensive software-only solution for managing EV charging stations.

The company focuses on B2B sales, targeting fleets, workplaces, and municipalities.

Monta's Charge Point Management System provides exclusive energy management features.

Upsides

Monta's expansion into the U.S. market opens new growth opportunities.

The partnership with Tesla enhances Monta's home charging solutions for corporate fleets.

Rising demand for workplace EV charging solutions supports Monta's business model.

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