Inside Solution Provider at Advance Auto Parts

Hempstead, New York, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Auto PartsIndustries

Requirements

High school diploma or general education degree (GED)
ASE certification preferred, but not required
Ability to walk or stand predominantly
Ability to talk and hear
Ability to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Specific vision abilities: close vision, distance vision, color vision, depth perception, and ability to adjust focus
Follow Advance/CarQuest Store uniform policy
Work predominantly inside, with occasional outside work

Responsibilities

Support Professional customers with use of Weblink, WorldPac, and other electronic part catalogs, including assisting associates in understanding e-catalog lookup and ordering systems, providing Weblink specification sheets, and accessing online sources for late model cars
Manage inventory of stocked parts, including identifying products to stock, assisting Parts Manager/Supply Lead with daily stock orders and removing aged product, and helping receive and put away stock orders
Source and order requested parts for Professional customers' mechanical repair processes, including monitoring delivery times on Aftermarket and Fast Moving Parts, sourcing OE product, and assisting in sourcing recycled or hard-to-find parts
Follow up on ordered product ETAs, provide communication to Store General Manager regarding service and/or inventory issues, and track RTVs, cores, and warranties for prompt resolution
Attend Professional customer Production meetings as requested
Reduce OE spend by working with customer Parts or Supply Associates to identify OE dealer purchases available through intercompany channels, coordinating product information and awareness training, and assisting in reviewing wholesale cars for parts
Identify cars in parts hold and find solutions, review pending list of cars for reconditioning to verify basic market basket product availability
Manage hardware program, including identifying products to stock, checking stock levels, preparing suggested stock orders twice a week or more, and helping receive and put away hardware orders
Provide feedback regarding issues, concerns, and opportunities to Professional customer management team
Anticipate Professional customer needs and offer potential solutions
No supervisory responsibilities

Skills

Key technologies and capabilities for this role

WeblinkWorldPacelectronic part catalogsinventory managementparts sourcingstock orderingOE product sourcingETA trackingRTV trackingcore trackingwarranty resolutionproduction meetings

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What is the salary or compensation for this role?

This information is not specified in the job description.

What qualifications are required for the Inside Solution Provider role?

A high school diploma or GED is required. ASE certification is preferred but not required. No supervisory responsibilities are involved.

What is the dress code for this position?

Employees must follow the Advance/CarQuest Store uniform policy.

What experience or skills make a strong candidate for this role?

Candidates with a high school diploma or GED and preferably ASE certification who can manage inventory, source parts, support customers with electronic catalogs, and communicate effectively with teams will stand out.