Inside Solution Provider at Advance Auto Parts

Wilmington, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Retail, Parts DistributionIndustries

Requirements

High school diploma or general education degree (GED)
Ability to walk or stand predominantly
Ability to talk and hear
Ability to use hands and fingers to handle or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
Ability to frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Specific vision abilities: close vision, distance vision, color vision, depth perception, and ability to adjust focus
Follow Advance/CarQuest Store uniform policy
ASE certification preferred, but not required
No supervisory responsibilities

Responsibilities

Support Professional customers with use of Weblink, WorldPac, and other electronic part catalogs (assist in understanding e-catalog lookup and ordering systems; provide Weblink specification sheets; access online sources for late model cars needing special fluids)
Manage inventory of stocked parts (identify products to stock; assist Parts Manager/Supply Lead with daily stock orders and removing aged product; help receive and put away stock orders)
Source and order requested parts for Professional customers' mechanical repair processes (monitor delivery times on Aftermarket and Fast Moving Parts; source OE product where needed; assist in sourcing and ordering recycled or hard-to-find parts)
Follow up on ordered product ETAs (provide communication to Store General Manager on service/inventory issues; track RTVs, cores, and warranties for prompt resolution)
Attend Professional customer Production meetings as requested
Reduce OE spend (work with customer Parts/Supply Associates to identify OE dealer purchases available through intercompany channels; coordinate product info and training for technicians; assist in reviewing wholesale cars for potential parts)
Identify cars in parts hold and find solutions; review Pending list of cars to verify basic market basket product availability
Manage hardware program (identify products to stock; check stock levels and prepare suggested stock orders twice weekly or as needed; help receive and put away hardware orders)
Provide feedback on issues, concerns, and opportunities to Professional customer management team
Anticipate Professional customer needs and offer potential solutions

Skills

Key technologies and capabilities for this role

WeblinkWorldPacelectronic part catalogsinventory managementparts sourcingstock orderingOE product sourcingETA trackingRTV trackingcores managementwarrantiesproduction meetings

Questions & Answers

Common questions about this position

What is the salary or compensation for this Inside Solution Provider role?

This information is not specified in the job description.

Is this Inside Solution Provider position remote or does it require on-site work?

This information is not specified in the job description.

What qualifications or skills are required for the Inside Solution Provider role?

A high school diploma or GED is required. ASE certification is preferred but not required.

What is the work environment like for this position at Advance Auto Parts?

The role involves following the store uniform policy and working in a physical environment representative of store demands, supporting professional customers with parts inventory and ordering.

What makes a strong candidate for the Inside Solution Provider position?

Candidates with a high school diploma or GED, preferably ASE certification, and experience supporting professional customers with parts catalogs, inventory management, and sourcing would stand out.