Inside Sales Representative - Instrumentation Products at SunSource

Matthews, North Carolina, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial, Commercial, MunicipalIndustries

Requirements

Associate’s Degree (Bachelor’s preferred) from a Business or Engineering program, or other majors and experience will be considered
Or three plus years experience working in an Inside Sales relatable position within the Industrial Fluid Process industry
Energetic, self-driven, technically inclined individual with a warm personality
Mechanical aptitude, enjoy solving problems, and are a team player
Preferred: Working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps and/or a very strong mechanical aptitude
Preferred: Ability to read, analyze and interpret technical drawings and electrical schematics and technical procedures, write reports and general business correspondence
Preferred: Ability to calculate figures and amounts such as discounts, commissions, proportions and percentages and the ability to convert standard measurement to metric
Preferred: Working knowledge of Microsoft Office Products (Outlook, Word, Excel, etc.), Prophet 21

Responsibilities

Providing outstanding service to our customers and support to the outside sales staff
Answering telephone calls or responding to customer correspondence regarding technical questions on products or systems
Engaging in technical discussions to obtain applicable information to identify correct product needed and advising customer on substitution or modification of product when replacement is necessary
Selecting and specifying products based on customer application and design prerequisites
Conferring and corresponding with service technicians, service managers or manufacturers to resolve unusual or complex technical problems or refer highly complex problems to Applications Specialist or Manager
Supplying detailed product quotations by computing price, discount and shipping charges as required and within company guidelines
Informing customer of pricing, back orders, delivery, delayed shipments and/or any other problems related to the order process and provide tracking information
Obtaining purchase order number and/or credit card information from customer
Conferring with Accounting to research and resolve invoicing or credit discrepancies
Attending sales meetings or educational activities to stay up-to-date on the latest technical developments with the products

Skills

Key technologies and capabilities for this role

InstrumentationInside SalesCustomer ServiceTechnical SupportProduct SpecificationQuotation PreparationValvesPumpsHeat ExchangersIIoTSteam SystemsHydronics

Questions & Answers

Common questions about this position

Is this position remote or in-office?

This is a full-time in-office position at our Matthews, NC headquarters, with hours Monday through Friday from 8:00 a.m. to 5:00 p.m., and occasional evening or weekend work may be required.

What education or experience is required for this role?

An Associate’s Degree (Bachelor’s preferred) from a Business or Engineering program is required, or three plus years of experience in an Inside Sales position within the Industrial Fluid Process industry.

What skills or attributes are preferred for this Inside Sales Representative position?

Preferred attributes include working knowledge of electrical, pneumatics, mechanical assemblies, gauges, valves, instrumentation, steam traps, or a very strong mechanical aptitude, plus the ability to read, analyze, and interpret technical drawings, electrical schematics, and technical procedures.

What is the salary or compensation for this position?

This information is not specified in the job description.

What qualities make a strong candidate for this Inside Sales role?

Strong candidates possess mechanical aptitude, enjoy solving problems, are team players, energetic, self-driven, technically inclined, and have a warm personality.

SunSource

Distributes fluid power components and systems

About SunSource

SunSource distributes fluid power components and systems for industries such as OEM, MRO, and mobile equipment. Their services include design and engineering support, supply chain optimization, and repair capabilities, all aimed at enhancing productivity and reducing costs for clients. Unlike competitors, SunSource combines a national reach with a strong local presence, ensuring personalized customer service and technical support. The company focuses on building meaningful relationships and developing its associates, with the goal of delivering high-quality products and services that drive growth.

Windsor, CaliforniaHeadquarters

2001Year Founded

VENTURE_UNKNOWNCompany Stage

Automotive & Transportation, Industrial & ManufacturingIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Company Match

Tuition Reimbursement

Risks

Competition from online marketplaces like Amazon Business threatens traditional distributors.

Electric and hybrid equipment may reduce demand for traditional fluid power components.

Supply chain vulnerabilities could impact SunSource's ability to meet customer demands.

Differentiation

SunSource offers comprehensive services including design, engineering, and supply chain optimization.

The company has over 85 years of experience in the fluid power sector.

SunSource emphasizes associate development and strong customer-supplier relationships.

Upsides

Growing demand for energy-efficient hydraulic systems boosts SunSource's market potential.

IoT integration enhances predictive maintenance, reducing downtime and improving efficiency.

Rise of electric and hybrid equipment creates new opportunities for component supply.

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