Inside Sales Dealer Relationship Manager - Southeast Region

Location: United States of America Employment Type: [Employment Type Not Specified] Salary: [Salary Not Specified] Location Type: [Location Type Not Specified]

Your Journey Starts Here:

Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset. Our focus is on fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. We are committed to creating an environment where continuous learning and development are prioritized, enabling you to thrive both professionally and personally. Here, you will find ample opportunities to connect and collaborate with talented colleagues from around the world, sharing insights and driving innovation together. Join us at Santander, where you are supported by a culture of engagement and a commitment to your success.

An exciting journey awaits, if you are interested in exploring the possibilities We Want to Talk to You!

Position Overview:

The Inside Sales Dealer Relationship Manager (Sr. Specialist, Dealer Sales) is responsible for developing and maintaining relationships with dealers in their assigned territory. This role involves advising on the Company's underwriting guidelines, programs, and products specific to the market, as well as policies and procedures. The primary focus is on deepening dealer relationships through day-to-day account management, assisting in the loan process, providing best-in-class customer service, and acting as a liaison between dealerships and the corporate office.

Responsibilities:

• Serves as the lead point of contact for all customer relationship matters.
• Ensures the timely and successful delivery of solutions according to customer needs and objectives.
• Develops new business with existing clients and/or identifies areas of improvement to meet goals.
• Assists with the training and development of associates, projects, and peer-to-peer ride-alongs.
• Organizes and manages sales calls and events.
• Analyzes and reviews territory reports to identify business opportunities by dealer and to prepare dealer visit objectives.
• Provides best-in-class customer service through daily interaction with all internal and external associates and dealers.
• Answers client queries and identifies new business opportunities among existing customers.
• Liaises with cross-functional internal teams to improve the entire customer experience.
• Establishes and cultivates relationships with all dealership personnel to support growth targets.
• Provides training on all programs and initiatives.
• Establishes targets within their territory and coordinates meetings with Dealer Principals and Dealer Lending partners.
• Facilitates term sheet presentations and collects financial information and required closing documents.
• Assists Dealer Lending partners with portfolio and relationship management support.
• Educates dealerships about new policies and guidelines.
• Conducts sales and finance presentations to demonstrate the use of company products.
• Provides an enhanced level of service for all captive relationships, dealer groups, and new initiatives to meet defined expectations.
• Maintains up-to-date vendor management for all dealerships within the assigned territory.
• Actively promotes and supports all SC digital offerings.
• Manages aged contract inventory to provide operational support and heightened service to dealer partners.
• Proactively engages dealers on a continuous basis regarding SC’s dealer management framework to mitigate risk, protect the company, and ensure profitability.
• Conducts fraud and portfolio training to support SC efforts in maintaining a positive performing dealer base.
• Actively monitors and supports internal departments regarding aged liens and outstanding money owed for all dealers within the assigned territory.
• Negotiates impound fees with dealer partners to assist SC in recouping revenue.
• Provides follow-up on approvals to offer strategy input and competitive intelligence to internal decision-makers.
• Communicates legal demands to Dealers.

Application Instructions:

[Application Instructions Not Specified]