Inside Sales/Customer Service Representative at Westlake

Houston, Texas, United States

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Construction, Plumbing, Water ManagementIndustries

Good understanding of various order processing (EDI, fax-to-EDI, web-to-EDI)
Ability to verify POs for accuracy and make necessary changes
Understands and correctly interprets Service Level Agreements, retail customer contracts, and requirements
Proficiency with SAP and SFDC (Salesforce.com)
Ability to provide verbal quotes and enter them into SFDC
Skills in conflict management, accepting, logging, managing, and resolving customer and sales issues professionally and empathetically
Capability to attend trade shows to showcase product knowledge and assist sales team
Knowledge to identify and report problems in Salesforce (e.g., pricing discrepancies)

Process received orders accurately and enter into SAP/SFDC
Schedule and maintain orders in SAP and SFDC
Create deliveries for released orders by calculating truck loads
Respond to inquiries via email or phone (e.g., inventory availability, production schedule, technical questions, products, policies)
Coordinate with Shipping to build efficient loads and schedules for pool trucks
Maintain records of customer interactions in SFDC (Voice of Customer)
Manage status of open orders/backorders
Communicate with Reps/Customers to obtain T/L fills and B/O releases
Run daily Order Edit
Send weekly open order reports to all Reps
Coordinate with Planners, Sales Manager/Representative, Credit Manager, Salesforce.com Administrator
Properly accept, log, manage, and resolve customer and sales issues
Keep customers informed of issues with orders/deliveries
Keep SFDC administrator informed of Salesforce problems
Manage Return Material process within policy parameters
Research deductions/short payments/credit disputes and communicate with customers to resolve
Process credit applications for new or updated customer SAP accounts
Gather information for credit/debit memos and forward to customer service