Inside Physical Damage Appraiser at Auto-Owners Insurance

Lansing, Michigan, United States

Auto-Owners Insurance Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
InsuranceIndustries

Requirements

  • Bachelor’s degree or equivalent experience
  • A minimum of 3 years working as a physical damage appraiser
  • Knowledge of CCC software (preferred but not required)
  • Above average communication skills (written and verbal)
  • Ability to resolve complex issues
  • Ability to organize and interpret data
  • Ability to handle multiple assignments
  • Possess a valid driver’s license
  • Willing to travel and be temporarily reassigned for catastrophe duty upon request
  • Ability to work in the U.S. without current or future sponsorship

Responsibilities

  • Inspect damaged automobiles
  • Develop information regarding repair costs
  • Negotiate repair cost agreements
  • Evaluate practicality of repair and options for settlement of claims
  • Maintain an understanding of current automobile construction and repair techniques
  • Assure compliance with statutory requirements, including appropriate use of after-market parts, and repairs to automobiles with concern for safety and industry standards
  • Communicate with claim associates, agents, insured’s repair facilities, and others regarding inspections and conclusions
  • Develop and participate in required communication to vehicle owner regarding repairs
  • Participate as necessary in negotiations, follow-up, and problem resolution on claims
  • Work towards the resolution of claims
  • Attend arbitrations, mediations, depositions, or trials as necessary
  • Handle investigations by phone, mail, and on-site investigations

Skills

Key technologies and capabilities for this role

Physical Damage AppraisalAutomobile InspectionRepair Cost EstimationClaims NegotiationCCC SoftwareAutomobile Repair TechniquesClaims InvestigationData Organization

Questions & Answers

Common questions about this position

What is the work-from-home policy for this role?

The role offers a merit-based work-from-home program, with flexibility to work from home up to 3 days per week after initial in-person training.

What are the required qualifications and skills for this position?

Candidates need a Bachelor’s degree or equivalent experience, a minimum of 3 years working as a physical damage appraiser, above average communication skills, ability to resolve complex issues, organize and interpret data, handle multiple assignments, and a valid driver’s license. Knowledge of CCC software is preferred.

What benefits does Auto-Owners Insurance offer?

Benefits include a competitive base salary, matched 401(k), fully-funded pension plan (once vested), bonus programs, and generous paid time off including holidays, vacation days, personal time, and sick leave.

What is the company culture like at Auto-Owners Insurance?

Auto-Owners offers a friendly work environment, structured training program, employee mentoring, and rewarding work alongside great people.

What makes a strong candidate for the Inside Physical Damage Appraiser role?

A strong candidate has a Bachelor’s degree or equivalent, at least 3 years of experience as a physical damage appraiser, strong communication skills, ability to handle complex issues and multiple assignments, and is willing to travel for catastrophe duty.

Auto-Owners Insurance

About Auto-Owners Insurance

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