Ingeniero de Soporte Técnico (Presencial en Ocotlán, Jal) at DXC Technology

Guadalajara, Jalisco, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Tecnología, Servicios TIIndustries

Requirements

Licenciatura en un área relacionada o combinación equivalente de educación y experiencia
Mínimo 1 año de experiencia en soporte técnico de hardware y software en sitio
Conocimientos técnicos y capacidad para análisis de datos
Habilidad para comunicarse efectivamente con usuarios finales
Conocimiento básico de OneDrive, Intune & Autopilot, redes (identificación de puertos, nodos), Microsoft Teams y Teams Rooms
Actitud de aprendizaje continuo y actualización tecnológica
Deseable: Certificaciones como CompTIA A+, ITSM, Power Apps, Microsoft Certified: Office 365 o Google Cloud Associate
Disponibilidad adicional en circunstancias especiales para garantizar la continuidad operativa

Responsibilities

Brindar soporte técnico básico como “smart hands” en infraestructura y aplicaciones, apoyando tareas rutinarias
Dar seguimiento adecuado a los SLA en la herramienta de tickets asignada (ServiceNow)
Ofrecer atención presencial a usuarios, aplicando habilidades de comunicación efectiva
Cumplir con las políticas del cliente y procedimientos estándar de TI
Soportar hardware y software (laptops, desktops, impresoras, teléfonos móviles, IP phones, salas de conferencia virtuales)
Atender incidentes tipo Break-Fix tanto en sitio como de forma remota
Participar en proyectos de negocio como asignaciones de infraestructura, renovación de equipos (PC Refresh), limpieza de dispositivos y respuesta a incidentes de ciberseguridad
Colaborar con el equipo para resolver retos y tareas operativas diarias
Apoyar en la creación y mantenimiento de documentación de procedimientos
Mostrar disposición para aprender y desarrollar experiencia en actividades de Field Services
Desarrollar habilidades técnicas mediante la experiencia práctica

Skills

Key technologies and capabilities for this role

ServiceNowSoporte TécnicoHardware SupportSoftware SupportBreak-FixPC RefreshCiberseguridadInfraestructura TIComunicación EfectivaSLA Management

Questions & Answers

Common questions about this position

Is this a remote or on-site position?

This is a fully on-site position in Ocotlán, Jalisco, with no remote work option mentioned.

What experience and skills are required for this role?

Candidates need a degree in a related field or equivalent, at least 1 year of on-site hardware and software support experience, technical knowledge with data analysis skills, effective communication, and basic knowledge of OneDrive, Intune & Autopilot, networks, Microsoft Teams, and Teams Rooms.

What is the salary or compensation for this position?

This information is not specified in the job description.

What certifications are desirable for this role?

Desirable certifications include CompTIA A+, ITSM, Power Apps, Microsoft Certified: Office 365, or Google Cloud Associate.

What makes a strong candidate for this Technical Support Engineer role?

Strong candidates have a related degree or equivalent experience, at least 1 year in on-site support, technical knowledge including Microsoft tools and networks, effective communication skills, a continuous learning attitude, and desirable certifications like CompTIA A+.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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