Director, WFM, Planning, & Business Operations
Quince- Full Time
- Expert & Leadership (9+ years)
The DTC - Viewer Experience (VX) team is seeking an Infrastructure Manager, IEX. As a CCaaS professional, you will manage the NICE IEX WFM software and optimize processes for VX Operations to ensure accurate scheduling, forecasting, reporting, and efficient operations. Your responsibilities will include mapping, administering, and configuring IEX WFM to optimize schedule adherence, forecasting, and reporting for omnichannel support, encompassing voice and digital messaging channels for Disney+ and Hulu viewers. This role involves day-to-day support and strategic application of continuous improvement for IEX WFM. If you can bridge the gap between operations and technology and meet viewer needs across multiple channels, global geographies, and contact offerings, this is an excellent role for you.
Leading producers & providers of entertainment and information