Infrastructure Manager, IEX

San Antonio, Texas, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Streaming Services, Entertainment, MediaIndustries

Requirements

Candidates should possess a Bachelor’s degree in Computer Science, Information Systems, or a related field, and have at least 5 years of experience in IT infrastructure management, with a focus on contact center technologies. Strong scripting skills in languages such as Python or PowerShell are required, along with experience configuring and administering NICE IEX WFM software. Familiarity with data integration methods like ODBC, Salesforce, and FTP is also necessary, as is an understanding of industry security and compliance standards.

Responsibilities

As an Infrastructure Manager, IEX, you will manage, administer, and configure the NICE IEX WFM software platform, including configuring system settings, user profiles, and access permissions. You will create automation scripts, manage release schedules, serve as a liaison with the software vendor, and support the efficient utilization of data collection and export tools. Additionally, you will generate advanced reports from the WFM platform, collaborate with operations and BPO management teams, and ensure the platform adheres to industry standards.