[Remote] Infosec Customer Trust Analyst, Security Customer Enablement at Twilio

United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

Understanding of cybersecurity
Knowledge of compliance
Technical knowledge
Strong interpersonal skills
Proficiency in comprehending legal language

Responsibilities

Independently manage and respond to security questionnaires, customer calls, and more from Twilio’s largest and most regulated customers
Collaborate closely with internal subject matter experts to gather and deliver accurate responses to Third-Party requests
Identify and communicate potential security risks or gaps within questionnaire responses
Maintain an up-to-date repository of questionnaire responses
Contribute to the enhancement of security questionnaire response templates and processes
Thrive in an autonomous, fast-paced, collaborative environment, consistently delivering high-quality outputs within set deadlines
Cultivate and sustain productive relationships with internal stakeholders
Propose innovative ideas to enhance team and organizational processes and procedures
Collaborate closely with the Audit Lead to orchestrate external Twilio Security audits

Skills

Cybersecurity

Security Awareness

Customer Enablement

Compliance

Technical Knowledge

Interpersonal Skills

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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