Information Technology Support Technician at Orchestra Bio

New York, New York, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Communications, Public RelationsIndustries

Requirements

3-5 years of experience in an IT support or helpdesk role
Strong understanding of Windows and macOS operating systems, including troubleshooting and configuration
Proficiency in troubleshooting common software issues with Google Workspace, Microsoft Office Suite, and other productivity tools
Familiarity with networking concepts, such as IP addressing, DNS, DHCP and VPN configurations
Hands-on experience with hardware setup and maintenance (desktops, laptops, printers, etc.)
Strong communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users
Excellent problem-solving skills and attention to detail
Ability to prioritize tasks in a fast-paced environment and handle multiple requests simultaneously
Preferred skills:
Experience automating common tasks, utilizing basic scripting tools to effectively take care of problems
Knowledge of mobile device management (MDM) systems, particularly MacOS and Microsoft Windows management
Basic understanding of cybersecurity best practices

Responsibilities

Provide timely and efficient technical support via Slack, email and in-person for internal users on hardware, software and network-related issues, acting as the primary point of contact between our staff and our growing IT team
Diagnose and resolve problems related to our fleet of Windows and MacOS laptops, applications, printers, wireless networking and more
Install, configure and maintain hardware (e.g., desktops, laptops, printers) and software applications
Collaborate with senior IT staff on more complex issues and escalate when necessary
Document troubleshooting steps, solutions and system configurations for future reference
Provide training and guidance to junior helpdesk staff and assist in knowledge sharing across the team
Maintain an inventory of IT equipment and supplies
Assist with IT projects, including system upgrades, deployments and rollouts
Stay current with IT trends and best practices to continuously improve service delivery

Skills

Key technologies and capabilities for this role

IT SupportHelpdeskWindowsHardware SupportSoftware SupportNetwork TroubleshootingSlackProblem Solving

Questions & Answers

Common questions about this position

Is this IT Helpdesk Technician role remote or in-office?

This role is based in the New York, N.Y. office and requires in-person work four to five days per week.

What are the essential skills required for the IT Helpdesk Technician position?

Candidates need 3-5 years of experience in IT support or helpdesk, strong understanding of Windows and macOS for troubleshooting and configuration, and proficiency in troubleshooting Google Workspace, Microsoft Office Suite, and other productivity tools.

What is the salary for the IT Helpdesk Technician role?

This information is not specified in the job description.

What is the company culture like at Orchestra?

Orchestra encourages applications from people of all backgrounds and abilities, is committed to building a diverse staff, and supports staff development and growth with opportunities for advancement.

What makes a strong candidate for this IT Helpdesk Technician role?

A strong candidate will have 3-5 years of IT support experience, be proactive in problem-solving, communicate effectively with technical and non-technical users, and have solid knowledge of Windows, macOS, and productivity tools like Google Workspace.

Orchestra Bio

Facilitates biotech collaborations through software

About Orchestra Bio

Orchestra.bio improves the biotech industry by facilitating partnerships among biotech firms, CROs, CDMOs, and biopharmaceutical companies. Their software platform addresses the challenges of collaboration, making it easier and safer for organizations to work together. This focus on enhancing collaboration sets them apart from competitors, as they aim to streamline the process of bringing biotech products to market. The goal of Orchestra.bio is to increase operational efficiency and speed up the development of life-saving therapeutics and other biotech innovations.

San Francisco, CaliforniaHeadquarters

2022Year Founded

VENTURE_UNKNOWNCompany Stage

Enterprise Software, BiotechnologyIndustries

11-50Employees

Risks

Emerging biotech software platforms could erode Orchestra.bio's market share.

Rapid AI advancements may outpace Orchestra.bio's current software capabilities.

Data privacy concerns could impact Orchestra.bio's international operations.

Differentiation

Orchestra.bio focuses on enhancing biotech collaborations through innovative software solutions.

The company addresses operational challenges in cross-organizational biotech collaborations.

Orchestra.bio's platform streamlines collaboration, reducing risks and operational burdens.

Upsides

Increased demand for AI-driven drug discovery boosts need for collaboration software.

Decentralized clinical trials require robust software for managing complex collaborations.

Biopharma outsourcing to CROs and CDMOs increases demand for advanced collaboration platforms.

Land your dream remote job 3x faster with AI

Try Jobo Free