Information Security Customer Engagement Specialist at Remitly

Cape Town, Western Cape, South Africa

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Legal, Professional ServicesIndustries

Requirements

Basic understanding of information security principles, frameworks, and regulatory requirements
Passionate about delivering positive customer experiences and outcomes
Ability to manage multiple workloads simultaneously while waiting for input from others
Excellent verbal and written communication skills to effectively interact with customers and internal stakeholders, fostering transparency and trust
Growth mindset and eagerness to learn various information security topics and processes

Responsibilities

Respond to customer security questionnaires using a blend of knowledgebases, generative AI, and subject matter expertise
Create and maintain documentation for our public Trust Center, empowering customers to self-serve
Drive improvements to our knowledgebase through collaboration with product and technology colleagues
Provide regular metrics and reports to management, demonstrating overall trends and performance

Skills

Key technologies and capabilities for this role

Information SecuritySecurity QuestionnairesGenerative AIKnowledge BaseDocumentationTrust Center

Questions & Answers

Common questions about this position

Is this role entry-level?

Yes, this is an entry-level role where you will collaborate with senior security specialists.

What skills are required for the Information Security Customer Engagement Specialist position?

Candidates need a basic understanding of information security principles, frameworks, and regulatory requirements, excellent verbal and written communication skills, ability to manage multiple workloads, passion for customer experiences, and a growth mindset.

What is the company culture like at LexisNexis Legal & Professional?

The company welcomes candidates from all backgrounds to join an inclusive and diverse team, values different perspectives for success, and promotes a healthy work/life balance.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is remote work available for this position?

This information is not specified in the job description.

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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