Job Description

Location Type: Remote Employment Type: Full-time

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferable, and the desire to dream big makes for great candidates.

Job Description

Key Responsibilities:

• Consult and Advise: Engage with senior VP+ stakeholders to understand their short-term and long-term goals and challenges, providing expert advice both in pre-sales and delivery capability on how ServiceNow can optimize their operations.
• Solution Design: Design and architect end-to-end solutions using ServiceNow Industry products that align with business requirements and Industry best practices with strong focus on service management, customer service, automation and user experience, clearly defining the value of ServiceNow.
• Process Improvement: Proactively analyze the current state and identify new options for improving ways of working to achieve / exceed business results. Make sense of complex or contradictory information to effectively solve problems.
• Cross-Functional Collaboration: Work closely with IT, operations, and business stakeholders, product and other external and internal teams to ensure that solutions are aligned with business needs and are implemented effectively. Constantly positioning effective cross-product solutions for the industry.
• Industry Best Practices: Drive and develop plans for the adoption of Industry Best Practices across ServiceNow products at process, solution architecture and technical leadership in the configuration, customization and implementation of ServiceNow Industry Solutions.
• Thought Leadership: Keep up to date on the emerging and latest Industry & competitive trends, the latest ServiceNow capabilities, trends, and best practices, sharing regularly this knowledge with the team and clients.

Qualifications

• AI Experience: Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Implementation Service Expertise: Proven experience as a Presales Architect, Solution Architect, or Consultant in competitive solutions such as PEGA or Salesforce Financial Service Cloud, with a strong understanding of service management and customer service processes.
• Financial Services Industry Experience: Knowledge and track record of delivering transformative solutions in the financial industry space with an understanding of industry trends, pain points and processes.
• Strong Understanding: (Content truncated in original description)