Indonesian Language Lead - Patent at Welocalize

Indonesia

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Translation, Localization, Language ServicesIndustries

Requirements

Experienced linguist with expertise in Indonesian language

Responsibilities

Coordinates the team of linguists: participates in recruitment, training, work assignments, and performance management
Monitors achievement of KPIs for self and assigned team
Identifies training needs for translation teams; creates, maintains, and delivers the training program
Coaches and mentors linguists
Reviews translations and gives feedback to linguists; communicates feedback from 3rd party reviewers and the client
Supports linguists in understanding corrections, including in the arbitration process
Supports linguists in asking questions during production and escalates to Welocalize as needed
Acts as liaison for terminology, style issues, product features, and questions for assigned accounts; responds to translators’ queries
Determines root causes of issues and implements actions for improvement
Supports the onboarding of new teams (when applicable)
Identifies and highlights workload or workflow issues and provides solutions to the Welocalize team
Supports Welocalize initiatives, such as internships and Transforming Talent programs
Supports team in working with the Quality Department to monitor linguistic quality and quality planning for designated accounts
Helps define and execute quality expectations per language for accounts
Supports the Quality Department in performing RCAs and designing corrective actions in case of client escalations
Ensures language level quality oversight by KPI tracking and status reporting
Identifies challenging products/contents or underperforming linguists and makes recommendations for reallocation or replacement
Communicates translation team assignment preferences to the PM team and flags issues to Quality
Joins client calls as Language Lead to discuss quality and strategy, takes lead on linguistic issues
Documents meetings with the client and follows up with linguists to ensure alignment
Ensures client feedback is implemented
Performs direct reviews with SMEs, where applicable
Performs translation and review tasks as required
Creates and maintains linguistic assets, translation memories, and client-facing documentation for assigned accounts
Communicates asset updates to the linguistic team
Reviews and evaluates test translations of potential candidates
Performs LQAs as requested
Participates in the arbitration process

Skills

Key technologies and capabilities for this role

Indonesian LanguageTranslationLocalizationTeam ManagementLinguist RecruitmentTraining DeliveryPerformance ManagementKPI MonitoringTranslation ReviewFeedback CoachingTerminology ManagementPatent Domain

Questions & Answers

Common questions about this position

What are the main responsibilities of the Indonesian Language Lead role?

The role involves coordinating a team of linguists through recruitment, training, work assignments, performance management, monitoring KPIs, coaching, reviewing translations, and acting as a liaison for terminology and queries. It also includes quality management planning, execution, supporting onboarding, and ensuring linguistic quality oversight.

Is this a remote position or does it require working from an office?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What skills or experience are needed to succeed in this role?

Success requires people management skills for coordinating linguists, expertise in Indonesian language for reviewing translations and quality oversight, ability to monitor KPIs, coach and mentor linguists, and handle quality management including RCAs and corrective actions.

What makes a strong candidate for the Indonesian Language Lead position?

A strong candidate has experience managing translation teams, proficiency in Indonesian linguistics, skills in performance management, quality assurance, training development, and problem-solving for workflow issues.

Welocalize

Provides AI-driven content localization services

About Welocalize

Welocalize assists businesses in enhancing customer engagement by providing localized content that meets the cultural and linguistic needs of different regions. Their AI-enabled Service Delivery Platform, OPAL, streamlines the translation and approval processes, allowing companies to reduce costs and improve efficiency. Unlike competitors, Welocalize leverages AI and automation to deliver services more effectively, resulting in better business outcomes for clients. The company's goal is to empower businesses to connect with international customers through advanced localization solutions.

New York City, New YorkHeadquarters

1997Year Founded

$33.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Accident Insurance

Critical Illness Insurance

Hospital Indemnity Insurance

Telemedicine Benefit

Paid Sick Time

Paid Holidays

Employee Assistance Program

Mileage Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Voluntary Life Insurance

401(k) Retirement Plan

Risks

Competition from AI-driven tools like DeepL and Google Translate threatens market share.

Rapid AI advancements may commoditize basic translation services, pressuring differentiation.

Economic uncertainties in key industries could reduce spending on localization services.

Differentiation

Welocalize's OPAL platform uses AI to streamline translation and content adaptation processes.

The company offers specialized linguistic validation services for clinical trials and healthcare.

Welocalize's TranslationRater™ plugin for ChatGPT enhances translation quality assessment capabilities.

Upsides

Growing demand for AI-driven localization boosts Welocalize's market opportunities.

Rising interest in multilingual e-learning aligns with Welocalize's expertise.

Healthcare sector's AI integration offers new service expansion opportunities for Welocalize.

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