Incident Response Analyst II at Astra

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Center, Cloud Computing, IT OperationsIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field, or equivalent practical experience
2–5 years of experience in a data center operations center, NOC/SOC, monitoring environment, or incident management role
Basic understanding of network fundamentals (TCP/IP, routing, WAN/LAN concepts) and server or hardware components (CPU, memory, storage)
Ability to interpret system alerts, analyze issues, and perform initial triage
Excellent verbal and written communication skills, with the ability to work independently, meet goals, and maintain attention to detail
Demonstrated ability to interact effectively at all levels within the organization, including with clients, while being a collaborative team player
Preferred Qualifications
Experience in a Data Center, NOC, SOC, or similar operations command center environment
Familiarity with tools such as Jira, Everbridge, DCIM systems, monitoring platforms (SolarWinds, Nagios, Grafana, etc.), and CCTV monitoring tools
Experience writing incident reports or post-incident reviews
Exposure to cloud platforms such as Oracle Cloud Infrastructure, AWS, Azure, or GCP
Knowledge of ITIL processes, especially Incident, Problem, and Change Management
Strong situational awareness and ability to manage multiple priorities during critical events
Effective collaboration skills when working with cross-functional support teams

Responsibilities

Monitor alarms and alerts across data center infrastructure, including network and server devices, hardware health indicators (disk usage, temperature, etc.), WAN circuits, local connectivity, and facility environmental systems such as temperature, humidity, power, racks, and PDUs
Monitor Oracle Cloud Infrastructure (OCI), cloud dashboards, and relevant monitoring tools for system health and service availability
Assess external risks such as natural events (floods, earthquakes, fires, severe weather) that may impact data center operations
Monitor and review CCTV activity for security events within data center facilities
Validate, investigate, and analyze alerts to determine impact and urgency
Create, update, and manage incident tickets using Jira or similar ITSM platforms
Escalate incidents promptly to cross-functional teams including Network, Compute, Storage, Facilities, Security, and Cloud teams
Communicate incident updates and notifications using tools such as Everbridge and email
Prepare Post-Incident Reviews (PIRs), document timelines, and maintain accurate incident records and handover notes
Review and track vendor emails regarding planned maintenance, emergency changes, and service advisories
Maintain documentation including SOPs, process updates, and knowledge base articles
Utilize DCIM systems, monitoring tools, CCTV platforms, and communication systems to support daily operations

Skills

Oracle Cloud Infrastructure

OCI

Jira

ITSM

Everbridge

DCIM

CCTV

TCP/IP

routing

WAN

LAN

incident management

monitoring tools

Post-Incident Reviews

PIRs

Astra

Provides launch services for small satellites

About Astra

Astra provides launch services specifically for small satellites, catering to commercial businesses, government agencies, and research institutions that need reliable access to space. The company operates small, agile rockets designed to transport these satellites into low Earth orbit (LEO). Astra's approach focuses on making space more accessible by reducing the costs and complexities associated with satellite launches, which allows a wider range of customers to utilize their services. Unlike many competitors, Astra emphasizes efficiency and cost-effectiveness in its operations, aiming to meet the growing demand for satellite-based services such as Earth observation and telecommunications. The company's goal is to facilitate more frequent and affordable satellite launches, thereby expanding opportunities for various applications in the space industry.

Alameda, CaliforniaHeadquarters

2016Year Founded

$291.8MTotal Funding

IPOCompany Stage

AerospaceIndustries

201-500Employees

Benefits

Competitive Medical (HMO & PPO)/Dental/Vision plans

Company paid Short Term Disability and Long Term Disability plans

401K with company match

Flexible Spending Account

Commuter benefits

Caregiving support benefits

Company perks, like PetPlan, curated gym/travel/products discounts

Free lunch

Company events

Risks

Going private may limit Astra's access to public capital markets.

Astra faces financial instability due to liquidity crunch and high cost of capital.

Intensifying competition in the small satellite launch market could impact Astra's market share.

Differentiation

Astra offers cost-effective launch services for small satellite payloads.

The company focuses on agile rockets for frequent access to space.

Astra provides online reservations for payload deliveries to various orbits.

Upsides

Growing demand for small satellite constellations aligns with Astra's business model.

U.S. government investment in space technology presents contract opportunities for Astra.

Astra's reusable rocket technology could lead to significant cost reductions.

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