Manager, Customer Operations (Inbound Virtual Contact Center)
JerryFull Time
Expert & Leadership (9+ years)
Key technologies and capabilities for this role
Common questions about this position
This is an onsite position with no remote work flexibility.
Candidates need a Bachelor’s degree or 6 years of equivalent experience, 4 years of work experience in distribution, logistics, or manufacturing, previous direct leadership experience, and working knowledge in Excel, Power BI, PowerPoint or similar tools.
This is a first shift position from Monday–Friday, 7:00 AM – 4:00 PM, with occasional overtime as business needs arise.
The role involves overseeing a team of 15 direct reports responsible for inbound operations, return processes, and put-to-shelf functions.
Strong candidates will have previous leadership experience, operational expertise in distribution or logistics, project management skills, and experience in medical device or regulated industries, along with proficiency in tools like ERP systems (SAP or JDE).
Develops and manufactures medical devices and equipment
Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.