Inbound Call Coordinator I at Elevance Health

Nashville, Tennessee, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

AAS/AS degree or any combination of education and experience providing equivalent background
Ability to work Monday - Friday from 10:00 am - 7:00 pm CST
Located in CST states (Illinois and Minnesota specified) within reasonable commuting distance for in-person training
Proficiency in all basic inbound call service areas and ability to perform duties of Inbound Call Coord Entry
Working knowledge and skills from formal training or considerable work experience
Ability to work within established procedures with moderate supervision
Ability to identify problems, assess issues using standard procedures, and make sound decisions in straightforward situations
Ability to multi-task (handling calls, texts, facsimiles, electronic queues, note-taking, and customer interactions)
Proficient in maintaining focus during extended sitting and handling multiple tasks in fast-paced, high-pressure environment
Strong verbal and written communication skills for virtual and in-person interactions
Attentive to details, critical thinker, and problem-solver
Demonstrates empathy and persistence to resolve caller issues
Comfort and proficiency with digital tools and platforms
Structured work schedule with occasional overtime or flexibility, including office work as needed

Responsibilities

Provide administrative support to patients, clinicians, physicians, and health plans by answering inbound calls
Ensure efficient scheduling of initial or follow-up appointments
Triage calls appropriately to different departments
Request records for patients
Add stakeholders at the APP's request
Perform other administrative activities
Obtain related documentation (e.g., patient information, insurance coverage)
Perform some but not all types of moderately complex functions
Handle calls, texts, facsimiles, and electronic queues while taking notes and speaking to customers
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

Inbound Call HandlingAppointment SchedulingCall TriagingPatient Records ManagementAdministrative SupportMultitaskingInsurance VerificationCustomer Service

Questions & Answers

Common questions about this position

Is this position remote or hybrid?

This role enables associates to work virtually full-time in CST states only, with the exception of required in-person training sessions. Candidates not within a reasonable commuting distance from the posting location(s) will not be considered unless an accommodation is granted.

What are the working hours for this role?

The hours are Monday - Friday from 10:00 am - 7:00 pm CST, with a structured work schedule that may include occasional overtime or flexibility based on business needs.

What skills are required for the Inbound Call Coordinator I position?

Key skills include the ability to multi-task while handling calls, texts, facsimiles, and electronic queues; strong verbal and written communication skills; attention to detail, critical thinking, problem-solving, empathy, persistence, and proficiency with digital tools.

What are the minimum education requirements for this job?

Requires an AAS/AS degree; or any combination of education and experience which would provide an equivalent background.

What makes a strong candidate for this Inbound Call Coordinator role?

Strong candidates demonstrate proficiency in multi-tasking in a fast-paced environment, strong communication skills, attention to detail, critical thinking, empathy, and comfort with digital tools, along with the ability to work under moderate supervision.

Elevance Health

Integrated health services and digital platform

About Elevance Health

Elevance Health focuses on enhancing the health of individuals throughout their lives by evolving from a traditional health benefits organization into a comprehensive health partner. The company serves over 118 million people, providing support at every stage of health through an integrated approach that addresses a wide range of health needs. Their services are backed by advanced capabilities and a digital health platform that streamlines access to care. Unlike many competitors, Elevance Health emphasizes a holistic view of health, aiming to redefine health and improve community well-being. The ultimate goal is to make health improvements accessible to everyone.

Indianapolis, IndianaHeadquarters

1944Year Founded

$309.4MTotal Funding

IPOCompany Stage

Enterprise Software, Social Impact, HealthcareIndustries

10,001+Employees

Benefits

Medical, dental, & vision insurance

401(k) + match

Paid holidays

Paid Time Off

Incentive bonus programs

Stock purchase plan

Life insurance

Wellness Programs

Financial education resources

Adoption & Surrogacy Assistance

Dependent-care Flexible Spending Account (DCFSA)

Parental Leave

Parental Transition Week

Critical Caregiving Leave

Risks

Departure of CFO John Gallina may create a gap in financial leadership.

Lawsuit against CMS over MA Star Ratings could lead to financial penalties.

CareBridge integration may face operational challenges, disrupting service delivery.

Differentiation

Elevance Health integrates whole health approach with digital health platform for comprehensive care.

Acquisition of CareBridge enhances home health services within Carelon division.

Strategic partnership with Clayton, Dubilier & Rice aims to innovate primary care delivery.

Upsides

AI integration in home health services can reduce hospital readmissions and improve outcomes.

Predictive analytics support early disease detection, aligning with Elevance's whole health approach.

Telehealth expansion offers opportunities to reach more patients remotely.

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