Impound Recovery Supervisor

Position Overview

At Lendbuzz, we believe financial opportunity should be more personalized and fair. We develop innovative technologies that provide underserved and overlooked borrowers with better access to credit. From our employees to our dealers, partners, and borrowers, we’ve built a company and a culture around a resolute belief in the promise and power of diversity. We value independent and critical thinking. We are seeking a leader to join the impound recovery team as a Supervisor at Lendbuzz. The ideal candidate will have auto lending experience, specifically relating to impounds and/or recovery of auto loan collateral.

Key Responsibilities

• Facilitate the process of recovering impounded auto loan portfolio collateral
• Proactively assess current processes and look for opportunities to improve
• Maintain relationships with vendor partners used to conduct recovery of impounds
• Coordinate recovery of seized vehicles, following State and Federal guidelines
• Maintain and update written policies and job aides related to the recovery of collateral
• Maintain effective communication with impounds associates, collections leadership and other internal departments
• Handle escalated issues as they arise
• Experience with negotiating impound fees and managing impound related costs
• Manage team’s day-to-day operations, including but not limited to case work, reporting, systems, etc
• Collaborate with other internal departments to ensure efficient handling of impounded collateral
• Be able to work with the legal team (internal and external) to facilitate the process of recovering impounded collateral
• Be a SME on local, state and federal regulations regarding vehicle recovery
• Support management directives and initiatives as requested

Requirements

• 2+ years of experience with recovering impounds
• Two years plus of experience in auto lending
• Comfortable owning complex initiatives requiring in-depth subject matter expertise
• Excited by the idea of constant change. You are comfortable being uncomfortable
• Able to maintain order in a fast and fascinating environment
• Excited to take on new tasks as they come up and solve problems in real time
• Enjoy finding creative solutions to unique problems as they arise

Employment Type

Full-Time

Salary

$68,000 - $73,000 a year

Company Information

At Lendbuzz, we believe:

• Diversity is a competitive advantage. We celebrate our differences, and are better when we have a variety of experiences, viewpoints, and backgrounds.
• Compassion is a strength. We care about our customers and look to build long-term relationships with them.
• Simplicity is a key feature. We work hard to make our forms and processes as painless and intuitive as possible.
• Honesty and transparency are non-negotiable. We incorporate these traits in all of our interactions.
• Financial opportunity belongs to everyone. We work every day to improve lives by extending this opportunity.

If you believe these things too then we would love to hear from you!