Implementation Project Manager - Operations (Work Management) at National Information Solutions Cooperative (NISC)

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Telecommunications, Information TechnologyIndustries

Requirements

Hybrid work schedule from Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND (minimum 3 days/week in office, including Tuesdays and Wednesdays)
Ability to travel 20-30% per year
Participate in after-hours call support as assigned
Bachelor’s Degree in a business-related field or equivalent experience (preferred)
Advanced level knowledge of Project Management processes and theory
Advanced verbal and written communication skills
Moderate level presentation and training skills
Excellent telephone/email etiquette and ability to deal effectively with Member/Customers
Ability to analyze data and draw meaningful business conclusions relevant to Project Management and work processes
Knowledge of business-related software applications and services
Knowledge of the Utility or Telecom industries (preferred)
Ability to research and problem-solve with strong attention to detail
Ability to organize and prioritize
Ability to set and manage internal and external Member/Customer expectations
Ability to demonstrate initiative and accountability
Ability to multitask and manage time
Ability to demonstrate professionalism
Ability to troubleshoot software issues
Advanced understanding of change management best practices
Basic level knowledge of Utility/Telecom software and software integrations

Responsibilities

Conduct comprehensive analyses of business processes to design and implement effective workflows
Configure NISC’s products to align with and support Member/Customer business operations
Deliver onsite and virtual training sessions to Member/Customers, accommodating a range of technical proficiencies
Organize and facilitate Member/Customer meetings as necessary
Diagnose and resolve configuration, data, and permission issues
Oversee and coordinate multiple concurrent projects to ensure timely completion
Collaborate with cross-functional teams to manage integrations, testing, and project timelines
Maintain and update project schedules, document potential risks, and develop training materials and reports as needed
Provide ongoing application support throughout the project lifecycle
Demonstrate a commitment to NISC’s Statement of Shared Values
Additional duties as assigned

Skills

Project Management

Work Management

Business Process Analysis

Workflow Configuration

Dispatching Software

Field Service Software

System Testing

Training Delivery

Change Management

Stakeholder Management

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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