Lead Software Engineer- IVR & Omnichannel APIs
HumanaSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Cloud ServicesIndustries
Requirements
- BS/BA in technical field (e.g., Computer Science/Information Systems) or equivalent work experience
- 3+ years in post-sales customer focused role
- Excellent communication and collaboration skills internally and client facing
- Ability to work efficiently in a highly demanding, team-oriented, and fast paced environment
- Self-motivated with the ability to dive right in, be effective and make a difference
- Creative approach to tackling obstacles and problems; thinking outside the box
- Time management: ensuring meeting timelines set by customer and project manager for deliverables, while handling last minute requests and escalations
- Cloud experience desired but not required
- Contact centre operational experience desired but not required
Responsibilities
- Have a detailed understanding of the features and capabilities of the system, and articulate these to customers in a way that makes sense to them
- Technical IVR configuration (specific to InContact Studio programming)
- Consulting, design, and development of IVR integrations
- Providing process, data and object modeling in a variety of application and database environments
- Providing database design, development, and enhancement, as well as management and coordination of changes to existing CRM applications
- Providing technical architecture leadership, analysis, design, development, and enhancement
- Expertise in industry leading contact centre technologies and processes
- Responsible for the planning, design, and build phases of multiple concurrent projects within customer and project manager timelines
- Act as consultant guiding customers through cloud transformation and delivery engineer building accounts based on requirements
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the work schedule or timezone for this Implementation Engineer role?
The role requires working in the Australian timezone from 1am to 10am.
What benefits does RingCentral offer employees?
RingCentral provides catered lunch and breakfast daily, a kitchen stocked with complimentary beverages and snacks, career development including leadership training, education, workshops, and coaching, and promotes a healthy work-life balance.
What is the company culture like at RingCentral?
RingCentral has a 'work hard, play hard' attitude, is committed to customer satisfaction, and offers a lively, fun, and laid-back working environment.
What skills and qualifications are required for this position?
Candidates need a BS/BA in a technical field like Computer Science or equivalent experience, plus 3+ years in post-sales or similar roles. Key skills include technical IVR configuration in InContact Studio, consulting and design of IVR integrations, process/data/object modeling, database design and development, technical architecture leadership, and expertise in contact center technologies.
What makes a strong candidate for the Implementation Engineer role?
Strong candidates have a technical degree or equivalent experience with 3+ years in relevant roles, detailed product knowledge to articulate features to customers, attention to detail in builds, and expertise in IVR configuration, integrations, database design, and contact center technologies to serve as a trusted advisor.
RingCentral
Phone and video system
About RingCentral
N/AHeadquarters
N/AYear Founded
N/ACompany Stage
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