Implementation Consultant at OpenGov

Chicago, Illinois, United States

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$90,000 – $120,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Sector, GovernmentIndustries

Requirements

3+ years of professional experience in Municipal Utility Billing, Tax Billing, or related field preferred
Professional experience working in implementation consulting or transferable work with external clients and/or residents required
Knowledge and experience of ERP software in a local government setting preferred
Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers
Strong Excel skills, including using Functions/Formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports
Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members
Ability to adapt to a rapidly changing product and respond strategically to customer needs
Excellent interpersonal skills including verbal and written communication skill, teamwork, and customer service skills
Occasional travel required (up to 20%)

Responsibilities

Drive and manage new customer implementations from start to finish, including providing guidance, assistance, and support to customers from the initial data requirements gathering, technical platform configuration, administrator training and all other requirements defined through a customer’s implementation
Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality
Validate data conversions are accurate and meet project scope requirements
Provide instruction and guidance to clients for proper data review and validation
Create training agendas, client specific process documentation, and other required project documents
Interact directly with government leaders daily, guide them through the process, and empower them to become our advocates and successful administrators of their OpenGov software platform
Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow
Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies
Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.”

Skills

Utility Billing

ERP Implementation

Platform Configuration

Data Requirements Gathering

Administrator Training

Customer Implementation

Municipal Software

Technical Configuration

OpenGov

Cloud-based software for government organizations

About OpenGov

OpenGov provides cloud-based software solutions tailored for the public sector, focusing on strategic budgeting, planning, permitting, licensing, and code enforcement. Their products help government organizations transition from paper-based processes to digital workflows, significantly reducing the time and resources needed for tasks like budget creation, which can be completed in half the usual time. OpenGov stands out from competitors by leveraging extensive experience in the public sector to address specific challenges faced by local governments, such as outdated systems and the need for transparency. The company's goal is to empower government leaders with better data analysis tools to enhance decision-making and improve engagement with constituents.

Redwood City, CaliforniaHeadquarters

2012Year Founded

$221.8MTotal Funding

ACQUISITIONCompany Stage

Data & Analytics, Government & Public SectorIndustries

501-1,000Employees

Benefits

Competitive Salary

Work from Anywhere

Unlimited Vacation

Mission-Driven Colleagues

World-Class Healthcare

Professional Development

Family Matters

Amazing Customers

Risks

Increased competition from other SaaS providers targeting the public sector.

Integration challenges from iGovServices acquisition may disrupt existing services.

Reliance on cloud solutions makes OpenGov vulnerable to service outages.

Differentiation

OpenGov specializes in cloud-based solutions tailored for the public sector.

The company offers strategic budgeting, permitting, and licensing software for governments.

OpenGov's software reportedly halves the time needed for budget creation.

Upsides

Growing demand for cloud solutions as governments modernize outdated systems.

Acquisition of iGovServices expands OpenGov's offerings into tax and revenue management.

Rising adoption of electronic bidding systems enhances OpenGov's procurement solutions.

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