[Remote] Implementation Analyst II at bswift

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Benefits Administration, HR Technology, SaaSIndustries

Requirements

Bachelor’s degree in business administration or related field (required)
2+ years of professional client-facing experience within analysis and data management
Advanced proficiency in MS Excel (VLOOKUPs, data summaries) and working knowledge of other MS Office tools
Extensive experience with databases, data interpretation, and data manipulation
Strong written and verbal communication skills
Ability to problem-solve using reference materials, testing, and informed questioning
Ability to operate and make timely decisions in a fast-paced, ambiguous environment
High level of productivity, reliability, organization, accuracy, and thoroughness
Passion for teamwork and delivering excellent client service

Responsibilities

Build and audit client sites, including benefit plan rules, plan details, rates, and enrollment rules
Test client sites to ensure proper system functionality and quality
Import client data into the system and ensure data accuracy throughout implementation
Prepare employee and employer communication documents
Triage client tickets and questions via email and voicemail and provide appropriate next response times
Resolve data discrepancies with external vendors and ensure accurate information exchange
Audit system data from various sources and produce summary and detailed reporting
Prioritize tasks effectively and communicate any conflicts or escalations with team managers

Skills

Key technologies and capabilities for this role

System ConfigurationTestingAuditingData ManagementClient SupportBenefits AdministrationBenefit Plan RulesCloud-Based Technology

Questions & Answers

Common questions about this position

What education and experience are required for the Implementation Analyst II role?

A Bachelor’s degree in business administration or related field is required, along with 2+ years of professional client-facing experience within analysis and data management, and advanced proficiency in MS Excel including VLOOKUPs and data summaries.

Is this position remote or office-based?

The company operates from downtown Chicago and remotely across the country, suggesting a flexible remote work arrangement is possible.

What is the company culture like at bswift?

bswift offers a fun, flexible, and creative environment with ample opportunity for professional and personal growth, guided by values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Implementation Analyst II position?

Motivated and goal-driven individuals with client-facing experience in analysis and data management, advanced Excel skills, and alignment with bswift's values of excellence, accountability, and superior service will stand out.

bswift

Streamlines employee benefits and HR administration

About bswift

bswift simplifies the management of employee benefits and HR payroll for employers in the United States. They offer services like benefits enrollment and management, helping businesses of all sizes maximize the value of their benefits offerings. What makes bswift different is their focus on client engagement and thought leadership, providing resources and hosting virtual events to assist clients. Their goal is to be a trusted partner in the HR and benefits administration market, ensuring smooth and effective management of employee benefits.

Chicago, IllinoisHeadquarters

1996Year Founded

$49.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Remote Work Options

Professional Development Budget

Mental Health Support

Employee Wellbeing Initiatives

Flexible Work Hours

Risks

Integration challenges with Evive and Davis & Company may cause operational inefficiencies.

Francisco Partners' acquisition might lead to strategic shifts misaligned with client expectations.

Data privacy concerns with personalized platforms could lead to regulatory scrutiny.

Differentiation

bswift offers a fully integrated personalized engagement platform post-Evive acquisition.

The company provides comprehensive solutions for internal and HR communication needs.

bswift's adaptive technology transforms employee engagement with benefits.

Upsides

Acquisition of Evive enhances data-driven personalization and client engagement.

Francisco Partners' acquisition may accelerate growth and innovation for bswift.

Amit Jain's appointment as COO could bring strategic insights and efficiencies.

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