IDD Field Service Engineer South France at Thermo Fisher Scientific

Champgenéteux, Loire Region, France

Apply Now

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Life Sciences, Scientific Instruments, Laboratory EquipmentIndustries

Requirements

Electronics/Electro Mechanic Bachelor Qualification or similar certificate
Professional experience in Field Service/Hotline (an asset)
Technical knowledge in Robotics, IT, Network, Automation
Specific knowledge of Microsoft Office, Windows, Service Max
Language: French (Reading/Writing/Oral) and Technical English (Reading/Writing/Oral)
Good interpersonal skills, team spirit, analytical spirit, eye for business, common sense
Ability to establish and handle priorities
Not afraid to learn

Responsibilities

Collect customer requests for technical or application difficulties with instruments
Make detailed studies of cases and provide solutions by telephone or on-site
Use all available possibilities to find solutions, prioritizing customer satisfaction
Perform follow-up and administrative encoding in Service Max for traceability
Maintain the highest professional relationship with customers and escalate issues as needed
Document actions, generate reports in Service Max, and maintain the database (Status Open – Stand-By – Postponed)
Ensure operations for Corrective Action, Planned Maintenance, Installation per headquarters recommendations
Lead local spare parts stock
Provide Hotline Backup if needed
Act in accordance with Thermo Fisher 4 I’s values (Integrity, Innovation, Implication, Intensity)

Skills

Electronics

Electromechanics

Field Service

Technical Troubleshooting

ServiceMax

Planned Maintenance

Installation

Spare Parts Management

Hotline Support

Customer Service

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

Land your dream remote job 3x faster with AI

Try Jobo Free