ICDS Analyst 1 at Allurion

Sterling, Virginia, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Tech SupportIndustries

Requirements

Proven experience in desktop or end-user support preferred
Strong troubleshooting and problem-solving skills
Excellent communication and interpersonal skills
Ability to prioritize and manage multiple tasks efficiently
Familiarity with Windows, macOS, and mobile device environments
Knowledge of Microsoft 365, Microsoft Intune, Active Directory, ServiceNow, and common enterprise software systems preferred
Commitment to customer service excellence and continuous learning

Responsibilities

Diagnose and troubleshoot technical issues in a timely manner, escalating when appropriate, and ensure clear, consistent communication with end users throughout the support process until issues are resolved
Serve as the first point of contact for internal users requiring support and maintenance across desktop computing, mobile devices, and enterprise applications, providing courteous, professional assistance to all customers
Accurately document, track, and close all incidents and service requests using Asurion’s ticketing systems, maintaining detailed records and continuously enhancing knowledge of IT products, procedures, and services
Analyze performance data and user trends to identify training opportunities that improve technology adoption and user proficiency across Asurion’s systems and software
Act as a proactive stakeholder in improving IT support processes and user experience, contributing to internal communication and prioritization efforts between local offices and Asurion corporate teams to ensure alignment and consistency
Assist with IT-related components of operational initiatives such as new office setups, relocations, mergers, acquisitions, and new product introductions
Provide onsite and remote support to regional Asurion locations as needed, with occasional travel required to assist with local office and enterprise initiatives
Adhere to Asurion’s policies and procedures regarding Health and Safety, Equality and Diversity, and Information Security, promoting a culture of inclusion, respect, and compliance in all activities
Develop and maintain strong relationships with key business stakeholders to identify opportunities for service improvement and technology optimization
Model exceptional customer service standards and contribute to a culture of continuous improvement in the internal customer experience

Skills

Key technologies and capabilities for this role

Desktop SupportTroubleshootingIncident ManagementTicketing SystemsCustomer ServiceRemote Access ToolsMobile DevicesEnterprise ApplicationsUser TrainingIT Support

Questions & Answers

Common questions about this position

What experience is required for the ICDS Analyst 1 role?

Proven experience in desktop or end-user support is preferred.

What key skills are needed for this position?

The role requires strong troubleshooting and problem-solving skills, excellent communication and interpersonal skills, and the ability to prioritize and manage tasks effectively.

Is travel required in this job?

Occasional travel may be required to assist with local office and enterprise initiatives, including onsite support to regional locations.

What is the work arrangement or location policy?

The role provides technical support to both local and remote employees, with onsite and remote support to regional locations as needed.

What does Asurion's company culture emphasize?

Asurion emphasizes exceptional internal customer service, a culture of inclusion, respect, compliance, and continuous improvement in the employee experience.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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