Hyperlocal Client Partner - Grocery at Deliveroo

London, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Grocery, Food DeliveryIndustries

Requirements

Proven business performance record with successful track record of revenue growth in account-facing roles including new business development
Ability to define and implement a strategy, working across multiple functions and at pace
Analytical, self-starter, and highly motivated
Well-developed influencing skills and ability to flex style to all levels and situations
Strong/structured communication skills with aptitude to listen and respond to customer needs, adapting and engaging different audiences
Team player who can get the best from a multi-functional team, with a win-win/can-do attitude
High level of commercial skills, excellence in analysis, negotiation, and account management
Go-getter attitude, passion and drive to shape the future of Hyperlocal within Grocery
Willingness to travel frequently across the country and Ireland

Responsibilities

Work with the UKI Central Strategy team to agree the Hyperlocal Strategy for Grocery for 2026
Understand missing estate and missed opportunities currently and work closely with Partner CPs to unlock sites of large strategic accounts whilst also unlocking relevant smaller partners to support hyperlocal approach
Work closely with Marketing and Merchandising to ensure best in class offering hyperlocally for Grocery
Stakeholder management - work as a conduit to connect Grocery, Drax, Regional Teams and Marketing to ensure delivering an integrated approach
Own the contract negotiations/modelling etc. of all strategic concepts/contracts
Travel frequently across the country and Ireland to support and network across the regional teams
Act as a leader for the growing Grocery team, creating an inclusive, multi-functional team culture that drives team engagement and high-performance
Own the Grocery Hyperlocal strategy, working closely with UKI Central Strategy, Marketing and seeking feedback/ideas from Regional Directors
Grow market share across the regions in Grocery and work closely with Partner CPs to understand strategic partner opportunities

Skills

Key technologies and capabilities for this role

Strategic PlanningStakeholder ManagementContract NegotiationAccount ManagementCommercial AnalysisNegotiationTeam LeadershipMarket Analysis

Questions & Answers

Common questions about this position

What benefits does Deliveroo offer?

Deliveroo offers a range of great benefits in areas including health, family, finance, community, convenience, growth, and time away.

Is this a remote position or does it require travel?

The role requires frequent travel across the country and Ireland to support and network across the regional teams.

What key skills are required for the Hyperlocal Client Partner role?

The role requires excellence in analysis, negotiation, and account management, a proven track record of revenue growth in account-facing roles including new business development, strong influencing and communication skills, and the ability to define and implement strategy across multiple functions.

What is the company culture like for the Grocery team?

The role involves acting as a leader for the growing Grocery team, creating an inclusive, multi-functional team culture that drives team engagement and high-performance.

What makes a strong candidate for this position?

A strong candidate has a proven track record of revenue growth in account-facing roles, excellence in analysis, negotiation, and account management, strong influencing and communication skills, and a self-starter attitude with the drive to shape hyperlocal Grocery strategy.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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