Customer Support Manager, HVAC Specialist
RunwiseSalary not specified
Full Time
Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Retail, Facilities MaintenanceIndustries
Requirements
- Complies with federal, state, and local HVAC/R industry regulations and guidelines (e.g., building codes, indoor air quality, cold chain requirements) by conducting inspections and making repairs
- Complies with OSHA and EPA regulations and guidelines by performing work according to Walmart HVAC/R safety policy and environmental guidelines, and reclaiming ozone-depleting refrigerants
- Demonstrates up-to-date expertise and applies it to the development, execution, and improvement of action plans
- Models compliance with company policies and procedures, supports standards of ethics and integrity
- Demonstrates respect for others, drives positive associate and customer experiences, embraces differences, supports inclusive workplaces
- Demonstrates engagement and commitment to the team, develops others through feedback, coaching, mentoring, and developmental opportunities
Responsibilities
- Maintains quality standards by inspecting installations and modifications of new HVAC/R equipment and EMS, ensuring contract compliance, and identifying/reporting deficiencies
- Provides required paperwork by completing and submitting expense vouchers, summaries, refrigerant logs, and work orders
- Ensures available resources for maintenance and repair by managing refrigerant levels and parts inventory, recording purchases and usage, tracking/ordering parts, and developing relationships with suppliers and contractors
- Ensures working order of HVAC/R, EMS, and DDC by troubleshooting, diagnosing, maintaining, and repairing equipment, performing preventive maintenance, and managing district workload with external service providers
- Ensures financial sustainability by compiling/reporting budget information, requesting replacement equipment, submitting warranty claims, reviewing journals and invoices, conducting price comparisons, and developing scopes of work (e.g., RTU condenser coil replacements)
- Provides and supports implementation of business solutions by building relationships with stakeholders, identifying business needs, determining/carrying out processes, monitoring progress, recognizing improvement opportunities, and adapting to changes
- Completes work assignments and priorities by using policies, data, and resources, collaborating with others, identifying priorities/deadlines, carrying out tasks, communicating progress, recommending improvements, and adapting to change
Skills
HVACR
Refrigeration
Troubleshooting
Preventive Maintenance
OSHA Compliance
EPA Regulations
Refrigerant Management
DDC
EMS
Inventory Management
RTU
Building Codes
IAQ
Walmart
Global retail chain offering affordable products
About Walmart
Walmart operates a chain of hypermarkets, discount department stores, and grocery stores, providing a wide variety of products at low prices to everyday consumers, families, and communities. The company combines physical retail locations with an e-commerce platform, allowing customers to shop for groceries, apparel, electronics, and household items both in-store and online. Walmart's efficient supply chain management and large-scale purchasing enable it to maintain affordability, setting it apart from competitors. The company also offers financial services and health and wellness services, including pharmacies and vision centers. Walmart's goal is to save people money and support communities, as demonstrated by its efforts during the COVID-19 pandemic and its commitment to social responsibility, including programs for veterans and military families.
Bentonville, ArkansasHeadquarters
1962Year Founded
$5,515MTotal Funding
IPOCompany Stage
Financial Services, Consumer GoodsIndustries
10,001+Employees
Benefits
PTO: Paid vacation, sick time, personal time and holiday time
10% discount on regularly priced general merchandise and fresh fruits and vegetables
6% 401(k) match to all employees, including hourly workers, after one year
Roth IRA available
Associate Stock Purchase Plan
maximum and eligible preventive care covered at 100%
Health reimbursement plans
Risks
Rising U.S. labor costs could pressure profit margins.
Amazon's grocery delivery expansion threatens Walmart's market share.
Fintech investments expose Walmart to financial regulatory risks.
Differentiation
Walmart's omnichannel strategy integrates physical and online retail seamlessly.
The company offers a wide range of products at consistently low prices.
Walmart's commitment to community support enhances its brand reputation.
Upsides
Walmart's investment in fintech expands its financial services offerings.
Robotics integration in distribution centers boosts operational efficiency.
Culturally themed product lines attract diverse customer segments.
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