HRIS Customer Implementation Specialist at Workstream

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaS, PayrollIndustries

Requirements

Minimum of 1-2 years of experience in customer-facing roles, preferably in software, restaurant technology, or HR technology companies
Ability to adapt and remain flexible with ever-changing processes
Willingness to roll up sleeves and get hands dirty; no job is too big or too small
Excel under high pressure in fast-paced environments with competing priorities
Top-tier communication skills across email, phone, and video conferencing
Ability to interpret customer questions and provide pointed answers tailored to their needs
Ability to capture customer feedback and recognize key areas for improvement in internal processes
Empathy for people, ability to explain complex concepts clearly and concisely via email and video calls, tech-savvy, and ability to ask probing questions
Willingness to work North America business hours (night shift in Philippines) and attend occasional in-person gatherings and 2-week training in Metro Manila

Responsibilities

Run scaled, defined implementations with SMB HRIS customers
Own the implementation process end-to-end for assigned accounts, including successful implementation and training of the software to drive adoption by new clients
Lead multiple implementation calls daily with new customers
Set accurate expectations with clients and internal stakeholders
Escalate high-severity requests or issue escalations as needed
Participate in cross-functional groups to establish enhancements to communications, tools, and products
Be an expert in Workstream to guide new users and answer their questions
Keep track of client activity, notes, and next steps clearly in success software
Incorporate internal and external feedback to drive continuous improvements in the onboarding process
Learn from assigned clients to build and maintain templates
Lead new client onboarding for SMB clients for their first 30 days

Skills

Key technologies and capabilities for this role

HRISCustomer OnboardingClient ImplementationCustomer SuccessTechnical CommunicationVideo CallsEmail CommunicationSMB Clients

Questions & Answers

Common questions about this position

Is this position remote, and what are the location requirements?

This is a permanently remote position based in the Philippines, with occasional team gatherings in Metro Manila a few times a year and an in-person 2-week training. Employees must work North America business hours, including night shifts, to support US-based customers.

What compensation and benefits does Workstream offer?

Workstream offers pay wired directly to your bank account, a $50 monthly Medical Stipend, 13th Month Pay, performance-based bonuses, and Flexible PTO. They also provide company time off during major US Holidays.

What key skills are required for the HRIS Customer Implementation Specialist role?

Candidates need empathy for people, ability to explain complex concepts clearly via email and video calls, tech-savvy proficiency, and skill in asking probing questions. Experience leading implementations, customer training, and managing escalations is essential.

What is the company culture like at Workstream?

Workstream is a mission-driven, high-growth Series B company focused on the hourly workforce, backed by top VCs. They emphasize company values, learning from a team of Stanford, MIT, Google, and Harvard alumni, and aligning sales, customer success, product, and engineering for customer success.

What makes a strong candidate for this role?

Strong candidates are full-time, dedicated, and passionate individuals who can be a culture add, with skills in leading client onboarding, running implementations, and being customer-facing on daily video calls. Performers have a career fast track and internal mobility opportunities.

Workstream

HR platform for hiring and onboarding

About Workstream

Workstream.us is a platform that helps businesses streamline their hiring and onboarding processes, particularly for hourly workers. It offers tools for applicant tracking, digital onboarding, payroll management, and employee engagement, all designed to attract and engage job candidates effectively. The platform uses artificial intelligence to automate HR tasks, allowing businesses to focus more on their employees. Workstream differentiates itself by providing a comprehensive suite of HR solutions tailored for hourly worker employment, with a subscription-based revenue model.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$114.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Medical, dental, & vision

Paid counseling sessions

Competitive market compensation

Generous stock

Flexible PTO

Paid parental leave

Professional development

Risks

Emerging HR tech startups may erode Workstream's market share.

AI-driven solutions face potential biases, leading to legal and reputational risks.

Economic downturns in the restaurant industry could impact Workstream's revenue.

Differentiation

Workstream offers a comprehensive HR platform tailored for the hourly workforce.

The platform integrates AI to automate and streamline HR tasks efficiently.

Workstream's multilingual AI chatbot enhances communication for diverse workforces.

Upsides

Growing demand for AI-driven HR solutions boosts Workstream's market potential.

Mobile-first HR solutions are increasingly popular among deskless and hourly workers.

Subscription-based model provides steady revenue and upselling opportunities.

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