HRIS Customer Implementation Specialist at Workstream

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HR Technology, SaaS, PayrollIndustries

Requirements

Minimum of 1-2 years of experience in customer-facing roles, preferably in software, restaurant technology, or HR technology companies
Ability to adapt and remain flexible with ever-changing processes
Willingness to roll up sleeves and get hands dirty; no job is too big or too small
Excel under high pressure in fast-paced environments with competing priorities
Top-tier communication skills across email, phone, and video conferencing
Ability to interpret customer questions and provide pointed answers tailored to their needs
Ability to capture customer feedback and recognize key areas for improvement in internal processes
Empathy for people, ability to explain complex concepts clearly and concisely via email and video calls, tech-savvy, and ability to ask probing questions
Willingness to work North America business hours (night shift in Philippines) and attend occasional in-person gatherings and 2-week training in Metro Manila

Responsibilities

Run scaled, defined implementations with SMB HRIS customers
Own the implementation process end-to-end for assigned accounts, including successful implementation and training of the software to drive adoption by new clients
Lead multiple implementation calls daily with new customers
Set accurate expectations with clients and internal stakeholders
Escalate high-severity requests or issue escalations as needed
Participate in cross-functional groups to establish enhancements to communications, tools, and products
Be an expert in Workstream to guide new users and answer their questions
Keep track of client activity, notes, and next steps clearly in success software
Incorporate internal and external feedback to drive continuous improvements in the onboarding process
Learn from assigned clients to build and maintain templates
Lead new client onboarding for SMB clients for their first 30 days

Skills

HRIS

Customer Onboarding

Client Implementation

Customer Success

Technical Communication

Video Calls

Email Communication

SMB Clients

Workstream

HR platform for hiring and onboarding

About Workstream

Workstream.us is a platform that helps businesses streamline their hiring and onboarding processes, particularly for hourly workers. It offers tools for applicant tracking, digital onboarding, payroll management, and employee engagement, all designed to attract and engage job candidates effectively. The platform uses artificial intelligence to automate HR tasks, allowing businesses to focus more on their employees. Workstream differentiates itself by providing a comprehensive suite of HR solutions tailored for hourly worker employment, with a subscription-based revenue model.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$114.8MTotal Funding

SERIES_BCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Medical, dental, & vision

Paid counseling sessions

Competitive market compensation

Generous stock

Flexible PTO

Paid parental leave

Professional development

Risks

Emerging HR tech startups may erode Workstream's market share.

AI-driven solutions face potential biases, leading to legal and reputational risks.

Economic downturns in the restaurant industry could impact Workstream's revenue.

Differentiation

Workstream offers a comprehensive HR platform tailored for the hourly workforce.

The platform integrates AI to automate and streamline HR tasks efficiently.

Workstream's multilingual AI chatbot enhances communication for diverse workforces.

Upsides

Growing demand for AI-driven HR solutions boosts Workstream's market potential.

Mobile-first HR solutions are increasingly popular among deskless and hourly workers.

Subscription-based model provides steady revenue and upselling opportunities.

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