HR Shared Services Specialist - Tier 1 at MGM Resorts International

Las Vegas, Nevada, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Hospitality, EntertainmentIndustries

Must be 21 years of age or older
High school diploma or GED
1+ years of prior relevant experience in customer service, inbound call centers, or related experience

Respond to written and oral inquiries from employees, managers, retirees, and family members regarding HR questions, issues, problems, and status changes via telephone, chat, and email
Resolve cases in a professional, sensitive, customer-focused manner in accordance with company policies and procedures
Escalate complex cases to HRSSC management and Tier II resources with appropriate and complete documentation
Interface with internal and external resources to furnish or obtain needed information to close cases not escalated
Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate
Maintain a high degree of confidentiality