HR Services Representative (Hybrid)(6:30am-3:30pm) at First American

Santa Ana, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Human Resources, Financial ServicesIndustries

Requirements

Shown ability to provide outstanding customer service, ensuring the customer’s questions/concerns or issues are answered and/or resolved accurately
Ability to use critical thinking skills to review and determine resolution to an inquiry
Demonstrated excellent verbal communications and listening skills via telephone; solid written communication skills
Proficiency in MS Office and HRMS (Workday preferred); ability to multi-task using several applications while assisting a customer
Familiar with case management tools (e.g., Service Now, CRM tools)
Flexible to adapt to work specified shift (6:30am-3:30pm) and extended hours as necessary
Associates Degree, Bachelors preferred
HR Certificate or PHR Certified a plus
1-2 years of human resources experience required
1-2 years of customer service experience in a fast-paced, high volume environment preferred
Worked in metrics driven organization where continuous learning of new knowledge is key to providing an exceptional employee experience

Responsibilities

Primary point of contact for routine employee and manager inquiries regarding HR policy, processes and systems, as well as ensuring a positive customer experience during the 6:30am-3:30pm shift
Provide accurate, consistent and timely responses to inquiries via phone, mail, chat or other means
Assist supervisor and employee with self-service support by providing guidance on portal & system navigation, and completing transactions in Workday
Perform basic administration processing, data input and complete verification of required documentation, such as employment verifications, time off requests, and name changes
Respond to and troubleshoot Workday transaction requests, such as personal data changes, locations changes, timecard corrections, etc
Triage issues requiring additional resolution by coordinating with and escalating to COE groups
Create and maintain cases, as well as keeping case management system up-to-date, with accurate information
Maintain employee documents, as well as collect and compile documentation for requests related to employee file
Protect organization's value by keeping information confidential
Ensure work processes and SOPs are being followed and non-compliant items are escalated as appropriate
Other job duties as required and assigned

Skills

HR Policy

Customer Service

Workday

Employee Support

HR Systems

Self-Service Portal

Chat Support

Phone Support

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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