HR Operations Team Lead at Vanguard

Manchester, England, United Kingdom

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Experienced HR Operations leader with a proven track record of success
Strong leadership and coaching skills, able to articulate previous success in growing and developing a high-performing team
Excellent communication and relationship building skills, with ability to influence a broad range of stakeholders
Disciplined executor, able to maintain focus on initiatives that will yield the greatest impact

Responsibilities

Lead, hire, and develop a high-performing team, setting clear performance standards and providing coaching and training
Own the HR & TA operational agenda striving for BAU Excellence
Monitor team capacity and performance to meet demands
Develop and analyse key metrics to identify process improvements and enhance service delivery
Manage escalations and complex HR operational requests, ensuring timely resolution
Promote HR self-service tools and support complex transactions
Communicate process changes and updates across HR and business leaders
Identify trends and recommend improvements to HR operational processes
Participate in special projects and other duties as required

Skills

HR Operations

Team Leadership

Process Improvement

Performance Metrics

HR Self-Service Tools

Talent Acquisition

Coaching

Compliance

Stakeholder Communication

Escalation Management

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Best-in-class medical, dental & vision coverage

Onsite health clinic & fitness center

Health Smart Rewards program

Vanguard Retirement Savings Plan

Education Benefits

PTO

Family Planning Benefist

Parental leave

Personal development opportunities

Volunteer Time Off

Risks

Competition from AI-driven platforms like Writer challenges Vanguard's traditional advisory services.

Vanguard's stake in Steelcase exposes it to the volatile furniture market.

New active bond ETFs may struggle in a low-yield environment with increasing competition.

Differentiation

Vanguard is client-owned, aligning its interests with investors, unlike traditional firms.

The firm offers low-cost investment products, making it attractive to cost-conscious investors.

Vanguard's ownership structure allows it to focus on long-term investor value.

Upsides

Vanguard's new active bond ETFs offer diversified, low-cost fixed income options.

The acquisition of Steelcase shares diversifies Vanguard's portfolio into the furniture industry.

Launching the International Dividend Growth Fund appeals to investors seeking sustainable dividend growth.

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