HR Manager at ASAPP

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Minimum of 5+ years of HR experience in a fast-paced, high-growth environment
Excellent communication skills - listening, speaking, observing, and empathizing, with an ability to influence
Coaching experience with software engineering teams
Extensive knowledge of the talent market in India and exposure to talent acquisition activities including a comprehensive view of industry trends and competitors, talent landscape, and an understanding of evolving talent needs
Ability to thrive in fast-paced and ambiguous environments
High sense of urgency and excellent time management abilities
Passion for innovation, learning, and collaborative working with peers from different teams
Proven leadership experience in complex projects with cross-functional stakeholders

Responsibilities

Serve as the primary HR point of contact for all India employees
Own and execute employee lifecycle processes (onboarding, offboarding, contracts, etc.)
Manage payroll inputs, benefits enrollment, and local vendor relationships
Ensure compliance with all local employment laws and company policies
Maintain and update local HR policies in line with labor law and company guidelines
Act as the cultural ambassador, supporting an inclusive, engaging, and high-performing workplace
Coordinate local events, initiatives, and team-building activities aligned with global culture goals
Partner with managers to support employee morale and increase productivity and retention
Monitor local workforce trends and proactively raise risks or opportunities to regional/global HR
Support local recruiting operations and onboarding in partnership with Talent Acquisition
Coordinate learning, coaching, and training activities as needed

Skills

HR Operations

Employee Onboarding

Employee Offboarding

Payroll Management

Benefits Enrollment

Labor Law Compliance

HR Policy Management

Employee Engagement

Team Building

Recruitment Support

Workforce Trends Analysis

ASAPP

AI tools for enhancing customer service

About ASAPP

ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.

New York City, New YorkHeadquarters

2014Year Founded

$369.6MTotal Funding

SERIES_CCompany Stage

Enterprise Software, AI & Machine LearningIndustries

201-500Employees

Benefits

Learning & Development

Comprehensive Health Benefits

Daily Catered Meals

Vacation

401K Program

Family Leave

Risks

Emerging AI startups could erode ASAPP's market share with similar solutions.

Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.

Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.

Differentiation

ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.

The CXP platform provides real-time guidance for customer care and sales agents.

ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.

Upsides

CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.

Frank Slootman's board membership could enhance ASAPP's strategic market positioning.

AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.

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