Housing Specialist

Position Overview

• Location Type: Onsite (with occasional travel to office)
• Employment Type: Full time
• Salary: Not specified

Humana Healthy Horizons in Oklahoma is seeking a Care Management Support Professional - Housing Specialist. This role provides non-clinical support to enrollees by assessing their needs and guiding them toward appropriate resources for optimal wellness. The Housing Specialist is a regionally based position focused on helping enrollees with housing, transportation, food insecurity, education, and employment needs, as well as other Social Determinants of Health (SDOH).

Requirements

• Must reside in the State of Oklahoma.
• Ability for occasional travel to office for staff meetings, training, etc.
• 2+ years of prior experience working with community housing resources, community health agencies, or social service agencies (e.g., Area Agency on Aging, DME providers, Meal on Wheels).
• Intermediate to Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders.
• Ability to multi-task and work in a very fast-paced environment.
• Decision-making skills regarding own work approach/priorities, work assignments, standards, and resources.

Responsibilities

• Find community-based support to meet enrollees’ housing, transportation, food insecurity, education, and employment needs, in addition to other SDOH needs.
• Support Care Managers and Community Health Workers to find appropriate community housing resources and to address additional SDOH needs.
• Liaise among Humana Care Managers, providers, and community-based organizations to coordinate referrals for enrollees to community-based services and programs and to foster integrated efforts among all parties.
• Handle calls from Enrollee Services for callers who require resources and who are not participating in Care Management; can refer enrollee to Care Management after initial resource assistance.
• Assist with health screening processes, unable to reach efforts, conduct non-clinical surveys, and offer Care Management services, as needed.
• Serve as a key knowledge source for community services and information for enrollees and other Humana associates.
• Implement community assessments to identify community resource gaps.
• Monitor enrollee compliance with their care plan and provide motivational interviewing to support medication and treatment adherence.
• Support the enrollee’s self-management skills through the provision of culturally appropriate health education and health coaching.
• Attend Humana community events to connect with enrollees and provide education on care management services.
• Build and maintain relationships with providers and community resources to support enrollee identification and referrals.

Preferred Qualifications

• Associate degree.
• Related clinical licensure or certification.
• Experience with behavioral change, health promotion, coaching, and wellness.
• Bilingual (Spanish).

Work at Home Guidance

To ensure Home or Hybrid Home/Office associates’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:

• Minimum download speed of 25 Mbps and upload speed of 10 Mbps is recommended.
• Wireless, wired cable or DSL connection is suggested.
• Satellite, cellular, and microwave connections can be used only if they meet the minimum speed requirements.