Hotel Operations Manager - MGM Grand Detroit at MGM Resorts International

Detroit, Michigan, United States

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Entertainment, CasinoIndustries

Excellent Customer Service and interpersonal skills to deal effectively with guests, management, employees and other outside contacts
Able to lead and mentor a team
Excellent organizational skills; able to function under time constraints and deadlines with attention to detail
Effective listening abilities and able to make strong judgment calls
Knowledge of Microsoft PowerPoint, Outlook, Word and Excel
Ability to work varied shifts, including weekends and holidays

Works closely with the Senior Hotel Operations Manager to implement strategic initiatives provided by Hotel Strategy Center of Excellence
Assist in leading the implementation of policies, operating procedures, training programs, work schedules, rules and regulations for all front desk operations team
Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards
Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department