Hosted Buyer Analyst at Remitly

Brazil

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Events, Exhibitions, TravelIndustries

Requirements

Previous experience in luxury travel or a related customer service environment
Excellent communication and interpersonal skills
Confidence in explaining products, services, and solutions to clients
Fluent English is mandatory
Spanish proficiency is considered a strong plus

Responsibilities

Buyer Onboarding: Support communication with buyers regarding event criteria, registration, and onboarding timelines
Database Management: Maintain accurate records in Salesforce and Excel, ensuring clean buyer data across systems
Administrative Support: Prepare documentation, briefing materials, travel records, and appointment schedules
Appointment Matching Support: Assist with diary building and troubleshooting during the PSA/SSA phases
Customer Service: Respond to basic buyer queries and escalate where necessary; ensure pre-event support is prompt and helpful
Event Delivery Support: Assist with on-site buyer check-in, helpdesk, lounge logistics, and appointment tech setup
Post-Event Admin: Help reconcile data, collate feedback, and support reporting functions

Skills

Salesforce

Excel

Customer Service

Database Management

Administrative Support

Communication

Event Delivery

Buyer Onboarding

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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